ETF Operations - Associate II

JPMorganChase • Boston, MA

2d

About The Position

As an Associate II within ETF Operations, you will lead and manage a team dedicated to ETF order taking and support daily activity for ETF services traded by institutional clients, asset managers, and authorized participants. The role supports internal groups across the broader division in ETF primary market activity. You will process creation and redemption orders, coordinate with counterparties and internal partners, support settlement, manage exceptions, and help improve operating processes.

Requirements

• 5+ years of ETF industry experience.
• Strong analytical, prioritization, organizational, and time-management skills.
• Ability to be effective in a global operating environment and matrix management organization.
• Ability to build and maintain effective working relationships with clients and counterparties.
• Demonstrated attention to detail with high-volume data entry and complex reconciliations under time pressure.
• Results-oriented, with the ability to create and sustain a target-guided environment.
• Experience with clearing and settlement systems (e.g., NSCC/DTC, CDS) and/or Transfer Agency platforms.

Responsibilities

• Execute end-to-end processing of primary market creation and redemption orders from Authorized Participants through proprietary portals and industry platforms.
• Validate order instructions against fund documentation and operating procedures, including cut-off times, basket composition, and settlement instructions.
• Serve as the primary point of contact for Authorized Participants, Capital Markets desks, and internal portfolio management partners to resolve trade discrepancies and time-sensitive breaks.
• Partner with Custody and Fund Accounting to ensure timely delivery or receipt of underlying securities and cash components for settlement.
• Perform reconciliations and exception management within market deadlines, escalating issues and risks as appropriate.
• Collaborate with Operations and stakeholders to identify automation opportunities and drive continuous improvement using innovation and design-thinking approaches.
• Develop ways to enhance the operating model and work with technology teams to implement risk-reducing processes.
• Adhere to AML/KYC and applicable regulatory policy.
• Lead and manage a team dedicated to ETF order taking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed