ETF Operations - Associate II
About The Position
As an Associate II within ETF Operations, you will lead and manage a team dedicated to ETF order taking and support daily activity for ETF services traded by institutional clients, asset managers, and authorized participants. The position supports internal groups across the broader division in ETF primary market activity. The role processes primary-market creation and redemption orders, validates instructions, coordinates with clients and internal partners, and ensures accurate, timely settlement. It also contributes to reconciliations, exception management, regulatory compliance, automation, and improvements to the operating model.
Requirements
- At least 5 years of ETF industry experience.
- Strong analytical, prioritization, organizational, and time-management skills.
- Ability to work effectively in a global operating environment and matrix-management organization.
- Ability to build and maintain effective working relationships with clients and counterparties.
- Demonstrated attention to detail in high-volume data entry and complex reconciliations under time pressure.
- Results-oriented, with the ability to create and sustain a target-guided environment.
- Experience with clearing and settlement systems such as NSCC/DTC or CDS, and/or Transfer Agency platforms.
Responsibilities
- Lead and manage a team dedicated to ETF order taking.
- Execute end-to-end processing of primary-market creation and redemption orders from Authorized Participants through proprietary portals and industry platforms.
- Validate order instructions against fund documentation and operating procedures, including cutoff times, basket composition, and settlement instructions.
- Serve as a primary contact for Authorized Participants, Capital Markets desks, and internal portfolio management partners to resolve trade discrepancies and time-sensitive breaks.
- Partner with Custody and Fund Accounting to ensure timely delivery or receipt of underlying securities and cash components for settlement.
- Perform reconciliations and exception management within market deadlines, escalating issues and risks appropriately.
- Collaborate with Operations and stakeholders to identify automation opportunities and drive continuous improvement using innovation and design-thinking approaches.
- Develop improvements to the operating model and work with technology teams to implement risk-reducing processes.
- Adhere to AML/KYC and applicable regulatory policies.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
