Estimator

The Glass Guru of East Minneapolis•Minneapolis, MN

8d•Hybrid

About The Position

The Estimator position is the primary sales position in the company. Estimators are charged with delivering the customer experience in the home and/or showroom. Duties include, but are not limited to: Interact with customers in the home and/or showroom to develop a complete understanding of customer need(s), Make proactive suggestions of company products & services that address customer need(s), Convey and manage realistic customer expectations, As appropriate, accurately measure rough openings / space to facilitate accurate pricing and ordering, Generate legible and accurate shop drawings for quotes/jobs as required, Develop professional quotation(s) and present to customer(s) in a prompt fashion, Capture all additional relevant details about the customer and/or job location to facilitate a successful, Effectively communicate job and customer details to other team members, including front office and Installation to facilitate success, Entry of relevant details into company sales software in a timely manner, Proactively follow up with customers on pending sales quotes, Proactively communicate with company vendors, including ordering of materials required for sold jobs, Promptly follow up with customers post-installation to ensure that they are satisfied with the materials, workmanship, and service that the customer received, Self-generate leads through effective promotion of company products and services to potential customers through a variety of means including, but not limited to home shows, B2B networking, cold-calling, etc.

Requirements

2 years residential glass experience (glazing, ordering, estimating, and/or office/project management)
HS Diploma or equivalent
All candidates must pass initial background check and drug test.

Nice To Haves

In-home sales experience preferred
Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel)
Experience with estimating, fabricating, and/or installing residential glass products
Hardworking, motivated, with excellent organizational and time-management skills

Responsibilities

Interact with customers in the home and/or showroom to develop a complete understanding of customer need(s)
Make proactive suggestions of company products & services that address customer need(s)
Convey and manage realistic customer expectations
Accurately measure rough openings / space to facilitate accurate pricing and ordering
Generate legible and accurate shop drawings for quotes/jobs as required
Develop professional quotation(s) and present to customer(s) in a prompt fashion
Capture all additional relevant details about the customer and/or job location to facilitate a successful
Effectively communicate job and customer details to other team members, including front office and Installation to facilitate success
Entry of relevant details into company sales software in a timely manner
Proactively follow up with customers on pending sales quotes
Proactively communicate with company vendors, including ordering of materials required for sold jobs
Promptly follow up with customers post-installation to ensure that they are satisfied with the materials, workmanship, and service that the customer received
Self-generate leads through effective promotion of company products and services to potential customers through a variety of means including, but not limited to home shows, B2B networking, cold-calling, etc.