Estimator

Boyd Group Services•Warner Robins, GA

7d•$50,000 - $70,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customer repair needs, including communication with customers and insurance companies throughout the repair process. The role assesses vehicle damage and documents necessary repairs and parts replacement on damage appraisals. The Estimator works with team members to support the repair facility’s KPIs and keep customers informed from drop-off through delivery.

Requirements

Knowledge of repairs and OE Guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRPs, with a minimum of 1 year of experience.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with relevant details.
Provide customers with accurate, timely information and guide them through the repair process.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support other team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.