Estimator

Penske Automotive Group • Livonia, MI

3d

About The Position

Bill Brown Ford, a Penske Automotive Group affiliate, is seeking an experienced Estimator to assess and appraise vehicle damage, estimate repair or replacement costs, and communicate estimates and options to insurance companies, dealership personnel, and customers. The position focuses on accurately assessing vehicle value and repair options while providing an exceptional customer experience.

The Estimator is expected to provide technical expertise, communicate effectively with both technical and non-technical audiences, follow manufacturer quality standards, maintain and distribute accurate program reports, and comply with applicable regulations governing vehicle repairs. The role requires working independently as well as collaborating with customers, insurers, and dealership personnel.

The position involves light physical work, including regular walking or standing and movements such as pushing, pulling, climbing, stooping, kneeling, reaching, and grasping. Work is typically performed in a covered area, with possible exposure to noise and extreme cold or heat. Evening, weekend, and holiday hours may be required.

Requirements

• One to three years of experience in the collision business, as stated in the job description.
• At least one year of experience in retail automotive service.
• Associate degree or equivalent, plus two to three years of related experience and/or training, or an equivalent combination of education and experience.
• Experience with manufacturer training and estimating systems such as CCC, Rome, or Reynolds.
• Outstanding insurance relations.
• Computer proficiency.
• Strong communication skills, including the ability to communicate in person, by phone, or through other means.
• Strong attention to detail, mathematical and analytical skills, including the ability to calculate and reconcile estimates and interpret data.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to follow work rules, procedures, and instructions, and to complete assignments independently within established parameters.
• Ability to interact well with others and positively influence department, dealership, and organizational morale.
• Valid driver's license is listed among additional eligibility qualifications.
• Ability to meet the stated light-work physical demands, including lifting up to 20 pounds at a time and regularly performing specified movements.
• Ability to work evening, weekend, and holiday hours as required.

Nice To Haves

• Bachelor's degree or equivalent, plus two to four years of related experience and/or training, or an equivalent combination of education and experience.
• Damage Analysis and Estimating Certification for Collision Repair.
• Mechanical and Electrical Components Certification for Collision Repair.
• Non-Structural Analysis and Damage Repair Certification for Collision Repair.
• Painting and Refinishing Certification for Collision Repair.
• Structural Analysis and Damage Repair Certification for Collision Repair.
• I-CAR Certificate of Advanced Training.

Responsibilities

• Assess and appraise vehicle damage and determine the value of vehicles.
• Estimate the costs of repairs or replacements and evaluate the best repair approach.
• Determine the practicality of repairing a vehicle versus payment of its pre-accident market value.
• Determine salvage value for total vehicle losses.
• Communicate repair options, estimates, and technical information to insurance companies, customers, and dealership personnel.
• Use empathy, technical expertise, accepted practices, and dealership policies to provide accurate estimates.
• Comply with manufacturer standards of repair quality and applicable federal, state, and local regulations.
• Maintain and distribute accurate program reports for management.
• Process and organize data for management analysis.
• Provide customers with a high-quality experience throughout their interaction with the dealership.

Benefits

• Health care options, including medical, dental, and vision coverage.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree