Estimator

Boyd Group Services•Savannah, GA

About The Position

The Estimator is responsible for providing an exceptional customer experience while preparing estimates and coordinating customers’ repair needs. The role includes communicating with customers and insurance companies and keeping them informed throughout the repair process. The Estimator accurately assesses vehicle damage and documents required repairs and parts replacement on the damage appraisal. The position contributes to the success of the customer experience by working with team members to support the repair facility’s KPIs.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE Guidelines.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and keep records efficiently and accurately updated with pertinent details.
Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.