Estimator

Boyd Group Services•Minocqua, WI

4d•$46,800 - $90,000

About The Position

The Estimator provides an exceptional customer experience by creating vehicle repair estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works with the facility team to support repair KPIs and a successful customer experience. The role requires compliance with insurance client requirements and procedures and the company’s operating practices for customer drop-offs, repair planning, communication, and delivery. The employee may also participate in production walks, health and safety and staff meetings, and training recommended by the Store Manager. Duties and responsibilities may change, and reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Valid driver’s license.
Must be willing to complete I-CAR Training.
Awareness of where to look for answers.

Responsibilities

Document customer interactions accurately and promptly, including pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow operating practices for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and over the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
Coordinate customer repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.