Estimator

Penske Automotive Group • Livonia, MI

3d

About The Position

Bill Brown Ford, a Penske Automotive Group affiliate, is seeking an experienced Estimator to assess and appraise vehicle damage, estimate repair or replacement costs, and communicate estimates and options to insurance companies, dealership personnel, and customers. The role supports an exceptional customer experience by providing accurate technical evaluations, following manufacturer quality standards, maintaining required reports, and complying with applicable vehicle repair regulations.

The Estimator works in a fast-paced automotive environment and uses estimating systems and computer tools to evaluate damage, determine repair feasibility and costs, and organize information for management analysis. The position typically works in a covered area, though exposure to noise and extreme cold or heat may occur. Work may include substantial walking or standing, occasional sitting, and regular physical activity such as pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking. Light work may require lifting up to 20 pounds and frequent lifting or carrying of objects up to 10 pounds. Evening, weekend, and holiday hours may be required.

Requirements

• At least one year of experience in retail automotive service.
• Two to three years of related experience and/or training, or an equivalent combination of education and experience.
• Associate's degree or equivalent.
• Experience in the collision business, manufacturer training, estimating systems such as CCC, Rome, or Reynolds, and strong insurance relations.
• Strong customer-service orientation, reliability, enthusiasm, friendliness, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Attention to detail, mathematical and analytical skills, and ability to calculate and reconcile estimates.
• Computer proficiency and ability to process and organize data for management analysis.
• Ability to assess vehicle value, repair requirements, repair practicality, and salvage value.
• Ability to communicate effectively face-to-face, by phone, and through other means with technical and non-technical audiences.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, and to interpret bar graphs.
• Ability to understand and follow work rules, procedures, and written, oral, or diagram-based instructions.
• Ability to work independently and complete assignments within given instructions, routines, and accepted practices.
• Ability to interact well with others and contribute positively to department, dealership, and organizational morale.
• Ability to meet the physical demands of the role, including regular walking and standing, repetitive motion, and pushing, pulling, climbing, stooping, kneeling, reaching, and grasping.

Nice To Haves

• Bachelor's degree or equivalent.
• Two to four years of related experience and/or training, or an equivalent combination of education and experience.
• Damage Analysis and Estimating Certification for Collision Repair.
• Mechanical and Electrical Components Certification for Collision Repair.
• Non-Structural Analysis and Damage Repair Certification for Collision Repair.
• Painting and Refinishing Certification for Collision Repair.
• Structural Analysis and Damage Repair Certification for Collision Repair.
• I-CAR Certificate of Advanced Training.
• Valid driver's license.

Responsibilities

• Assess and appraise vehicle damage and determine the value of vehicles and required repairs.
• Estimate the costs of repairs or replacements and evaluate whether repair is practical compared with the vehicle's pre-accident market value.
• Determine salvage value for vehicles deemed total losses.
• Communicate repair options and estimates to insurance companies, customers, and dealership personnel, including non-technical audiences.
• Use technical expertise, empathy, accepted practices, and dealership policies to provide accurate estimates.
• Comply with manufacturer quality standards for repairs and with applicable federal, state, and local regulations.
• Maintain and distribute accurate program reports required by management and organize data for management analysis.

Benefits

• Medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree