Estimator
About The Position
The Estimator is responsible for providing an exceptional customer experience by preparing estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works with all team members to help achieve the repair facility’s KPIs and keeps customers and insurance companies informed and updated. This posting is part of an ongoing effort to identify qualified candidates for future opportunities, and applications are accepted on an ongoing basis. The job description may not cover every duty or responsibility; duties and activities may change at any time, with or without notice. Physical demands must be met to perform the essential functions of the job, with reasonable accommodation available for individuals with disabilities.
Requirements
- High school diploma or equivalent.
- Knowledge of repairs and OE guidelines.
- Awareness of where to look for answers.
- Basic computer skills.
- At least 1 year of experience with DRP compliance.
- Willingness to complete I-CAR Training.
- Valid driver’s license.
Responsibilities
- Document every customer interaction and keep records updated efficiently and accurately with pertinent details.
- Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
- Comply with insurance client requirements, processes, and metrics.
- Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
- Communicate customer requests and needs to appropriate team members.
- Greet customers in person and by phone with positive energy.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team, as required.
- Support team members when required.
- Participate in monthly Health & Safety and staff meetings, if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work at least 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary Daily Pay option.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
