Estimator

Boyd Group Services•North Ridgeville, OH

3d•$50,000 - $100,000

About The Position

The Estimator provides an exceptional customer experience by preparing vehicle damage estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents necessary repairs and parts replacement on the damage appraisal. Estimators work in alignment with team members to support the repair facility’s KPIs and customer experience. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document each customer interaction and update records efficiently and accurately with relevant details.
Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document required repairs and parts replacement on damage appraisals.
Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option available.