Estimator

Boyd Group Services•Medina, OH

5d•$50,000 - $100,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role assesses vehicle damage, documents required repairs and parts replacement on damage appraisals, and keeps customers and insurance companies informed and updated. The Estimator works with other team members to support the repair facility’s key performance indicators (KPIs). The job description notes that duties and responsibilities may change at any time, with or without notice. The physical demands of the job must be met to perform its essential functions; reasonable accommodation may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRPs; minimum of 1 year of experience.
Must be willing to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and keep records accurately and efficiently updated with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document required repairs and parts replacement on damage appraisals.
Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option available.