Estate Manager

Foley Family Wines Inc•Healdsburg, CA

4d•$110,500 - $115,500

About The Position

The Chalk Hill Estate Manager is a hospitality-focused, strategic leader responsible for the successful execution of estate hospitality programs and the overall presentation and operational readiness of the Chalk Hill Estate. The role works closely with Culinary, Garden, Facilities, Winemaking, and Cellar Operations teams to deliver high-quality guest experiences and ensure customer-facing experiences reflect the estate’s quality, luxury, and legacy. The Estate Manager leads tasting room sales, profitability, membership growth, guest experience results, and estate operations. This position serves as the primary steward of the estate experience and the liaison for family members and ownership while they are on property. The manager ensures that facilities, grounds, gardens, buildings, and hospitality venues meet brand standards and operational expectations, and acts as a senior host for VIP guests, ownership groups, trade partners, media representatives, and other visitors.

Requirements

Must be at least 21 years of age.
High-level wine knowledge and the ability to independently deliver experiences, tours, VIP tastings, and trade tastings at an expert level.
Proficiency with Microsoft Office Suite.
Experience with point-of-sale systems and cash handling.
Commitment to excellence and high standards for hospitality and customer service.
Excellent written and oral communication skills and strong organizational, problem-solving, and analytical skills.
Professional appearance and demeanor.
Strong understanding of luxury hospitality, estate operations, facilities management, and property stewardship.
Ability to manage multiple priorities while maintaining attention to detail and operational excellence.
Ability to build relationships with ownership groups, VIP clientele, community partners, and senior leadership.
Ability to maintain discretion and confidentiality when working with family members, ownership groups, and high-profile guests.
Strong leadership and coaching skills, with the ability to develop high-performing teams.
Ability to communicate clearly with employees, vendors, and guests.
Ability to work while standing or seated for extended periods and to walk for long periods for event coordination.
Ability to repeatedly stoop, lift, and carry 40-pound cases of wine.
Sufficient digital manipulation skills to use a computer keyboard.
Ability to follow reasonably complex directions and communicate with coworkers and customers by telephone, email, or in person.

Nice To Haves

Bachelor’s degree or wine-related technical degree.
At least 5 years of hospitality-related experience.
7 or more years of progressive hospitality, estate, luxury resort, private club, or winery management experience.
Experience leading cross-functional teams and managing complex guest experiences.
Wine industry experience.
Working knowledge of facility maintenance, grounds management, and operational planning.

Responsibilities

Own and deliver tasting room sales, profitability, membership growth, guest experience results, and daily, monthly, and annual business targets and KPIs.
Build relationships with community partners and vintner associations, develop inter-winery partnerships, and track and prioritize outreach.
Track and report daily, monthly, and annual metrics to senior leadership.
Work with vice presidents, directors, and other managers to exceed member acquisition and retention, sales volume, and KPI goals.
Promote team cohesion, unity, performance, and continuous improvement; identify solutions, create opportunities for team members, and foster a positive culture.
Lead Hospitality Center and Chalk Hill Estate operations to exceed customer service expectations and motivate team members to achieve goals.
Act as operational leader and steward of the estate, ensuring guest-facing areas meet luxury hospitality standards.
Work with the Culinary Team to develop and execute culinary offerings, wine and food experiences, private events, and member programs.
Partner with the Garden Team to maintain gardens, pathways, outdoor venues, and customer-facing landscapes to high standards.
Serve as the primary liaison for family members and ownership while on property, providing a seamless and personalized experience.
Oversee the presentation, readiness, and upkeep of estate buildings, hospitality venues, and guest-facing facilities.
Inspect estate buildings, hospitality spaces, and grounds to identify maintenance, repair, and improvement needs.
Partner with Facilities and Operations teams on maintenance projects and preventative maintenance initiatives.
Work with Winemaking and Cellar Operations teams to maintain estate facilities, operational areas, and grounds.
Collaborate across departments to align winery operations and guest experiences.
Coach direct reports, support their skill development, and encourage professional development.
Uphold and train employees on Foley Family Wines Core Values.
Apply critical thinking and problem-solving to challenges, projects, and additional assigned responsibilities.
Collaborate across businesses to understand the needs of trade, VIP, member, and special event programs and deliver experiences for different guest types.
Work with business analysts and stakeholders to track, process, and report wine club, hospitality, and sales performance metrics.
Organize customer data and analyze customer feedback, providing meaningful insights to senior leadership.
Host VIP guests, ownership groups, trade partners, media representatives, and special visitors.
Ensure the estate is prepared for ownership visits, VIP events, special activations, and public-facing hospitality experiences.
When necessary, work a flexible schedule that includes evenings, weekends, and holidays.