Case Manager - Estate

Central City Concern • Portland, OR

7d • Onsite

About The Position

The Case Manager supports the stability of individuals living in program properties by connecting clients with resources such as alcohol and drug treatment, mental health treatment, and other services. The role helps clients improve and maintain recovery, retain housing, and achieve self-sufficiency while maintaining professional boundaries and appropriate conduct.

The position works closely with the Supportive Housing and Health Services team to foster a safe, healthy, and recovery-oriented environment. The Case Manager conducts client intakes and discharges, maintains files and progress notes, meets with clients biweekly, connects them with community and employment resources, and helps address issues that may affect their housing or client status. The role also includes data entry, reporting, community networking, office and telephone coverage, and participation in compliance and quality improvement activities.

This is a union-represented position through AFSCME. The schedule is Sunday through Thursday, 8:00 a.m. to 5:00 p.m., with Friday and Saturday off. The position is based at Estate, 225 NW Couch St., Portland, Oregon. Compensation is listed as $24.00–$31.84 per hour; the posting states that the maximum offer for external candidates is $27.84 per hour under the union contract. A pre-employment drug screen and background check are required.

Requirements

• High school diploma or GED and six months of experience working with the homeless population, in a behavioral health environment, in human services, or in a related environment; alternatively, six months of experience in a high-volume customer service role.
• Pass a pre-employment drug screen and background check.
• Carry an agency-provided cell phone for work use.
• Adhere to agency nondiscrimination policies and interact respectfully with people of diverse ethnic, religious, political, cultural, lifestyle, and sexual-orientation backgrounds.
• Comply with the agency’s drug-free workplace policy.
• Generally be able to walk, bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs, with reasonable or no accommodation.
• Understand chemical dependency as a disease, including treatment and intervention methods.
• Understand mental health assessment, treatment, and service terminology and apply the concepts.
• Work as a team member, establish priorities, and work without supervision.
• Demonstrate a nonjudgmental attitude, willingness to learn, and knowledge of community and social agencies and self-help groups.
• Communicate clearly and concisely verbally and in writing; understand and follow verbal and written instructions.
• Manage time, meet deadlines, maintain accurate records and paperwork, and access and enter data into a web-based system.
• Learn and apply training and have knowledge of de-escalation methods or be able to be trained in them.
• Communicate effectively with clients, coworkers, corrections personnel, police, merchants, the public, and supervisors.
• Maintain professional boundaries and establish cooperative working relationships.

Nice To Haves

• Valid driver’s license. If required to drive, pass a DMV background check, qualify as an acceptable driver under CCC’s Fleet Safety Policy, complete initial driver training within 60 days of approval, and maintain recertification training.
• Understanding of recovery terminology and ability to apply recovery concepts.
• Spanish bilingual ability.

Responsibilities

• Work with the Supportive Housing and Health Services team to ensure a safe, healthy recovery environment.
• Support residents’ connection to culturally responsive and culturally specific services as requested.
• Process resident and client intakes and discharges and complete associated forms.
• Maintain resident and client files, progress notes, and other records.
• Meet with clients biweekly and coordinate with other referral sources as needed.
• Refer clients to the Employment Access Center and other Central City Concern or outside agencies as appropriate.
• Identify community and individual issues that could change a resident’s or client’s status and work toward appropriate resolution.
• Connect residents and clients to self-sufficiency and community-based resources.
• Network with community providers and attend appropriate professional meetings.
• Complete required reports for relevant departments promptly and accurately.
• Enter data into the Homeless Management Information System.
• Monitor the office and answer the telephone as necessary.
• Participate in compliance, quality assurance, and quality improvement activities as directed.
• Follow applicable state and federal privacy and security regulations and CCC confidentiality policies; promptly report breaches of protected health information or personal identification information.
• Identify resident issues, explain building rules and policies, and follow up to ensure residents’ needs are being met.
• Interview applicants before move-in to complete a basic needs assessment and determine whether they meet building criteria.
• Refer residents to employment opportunities, benefits and entitlements, and medical and mental health resources as needed or desired.
• Respond to and investigate resident reports concerning the building, community, CCC processes and procedures, or CCC employee issues related to the building.
• Create and deliver internal community programs in partnership with the services team.
• Provide advocacy and leadership as appropriate and perform other duties as assigned.

Benefits

• Paid time off accrual of up to four weeks in the first year, increasing with longevity.
• 403(b) retirement savings plan with employer match: 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Up to 11 recognized holidays plus two personal holidays, depending on work schedule.
• Medical, vision, and dental insurance.
• Employer-paid life, short-term disability, and long-term disability insurance.
• Sabbatical program with extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED