Essential Plan Account Manager, NY

UnitedHealth Group•New York, NY

5h•$19 - $38•Hybrid

About The Position

The Essential Plan Account Manager is an outside, field-based sales role serving New York. Working under the direction of Essential Plan Sales and Account Management and alongside Business Development and Community Outreach, the role builds strategic relationships with health plan sales and market influencers, prospective customers, providers, and community institutions to support marketing synergy and membership growth. The position focuses on developing new B2B opportunities and prospecting and enrolling people eligible for the Essential Plan, including through dental, vision, fitness, educational, small-business, and other industry channels. Training on government programs is provided upon hire. The role involves sales activity indoors and outdoors, presentations in a range of settings including in-home consultations, member service, territory management, and ongoing tracking of sales and enrollment activity. Employees residing in New York may telecommute while carrying out this field-based work, subject to UnitedHealth Group’s Telecommuter Policy.

Requirements

Marketplace Certified, with a valid New York State of Health Certified Application Counselor (CAC) ID; if the ID is not active or in good standing, willingness to obtain it within 30 days of hire.
Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Salesforce CRM.
Ability to travel locally up to 100% of the time within assigned sales territories in the New York market area.
Ability to work core business hours Monday through Friday, 8 a.m. to 5 p.m., and nights and weekends when required.
Residence within or commutable distance of the target geography.
Access to reliable transportation, a valid U.S. driver’s license, current automobile insurance, and a good driving history.
Excellent communication, interpersonal, time-management, and organizational skills.
Excellent relationship-building skills.
Ability to sell compassionately and communicate complex healthcare information to potential clients.
Ability to function independently with minimal supervision and manage multiple priorities related to enrollment goals.
Ability to adhere to UnitedHealth Group’s Telecommuter Policy if working remotely.
Must pass a drug test before beginning employment.

Nice To Haves

Bilingual ability; Russian, Spanish, English, Arabic, French, and other languages are mentioned.
At least 2 years of B2B, B2C direct marketing, outside sales, or community outreach experience.
Established professional relationships with nonprofits, community sources, CBOs, or faith-based organizations in the designated sales territory.
Experience working with people from diverse ethnicities and cultural backgrounds, diverse populations, and/or underserved communities.
Knowledge of Essential Plan Marketplace marketing rules and regulations.
Previous outside sales and territory management experience.
Team-oriented approach, including collaborating across teams, communicating relevant information, contributing ideas, supporting team and organizational decisions, and treating people with dignity and respect.
Insured and dependable vehicle.

Responsibilities

Enroll eligible members in the UHC Essential Plan.
Build and foster relationships with key accounts, including provider offices, community-based organizations, and housing organizations.
Present health plan information to providers, business advocates, and potential eligible members, and close sales.
Serve as a point of contact for members and provide excellent service and an enrollment experience.
Lead pipeline management.
Meet or exceed sales and enrollment expectations within the assigned territory.
Conduct product information presentations in multiple settings, including in-home consultations.
Work independently and responsibly with minimal supervision.
Track and measure sales event effectiveness, activities, events, leads and lead progress, sales, appointments, contacts, and relationship progress in internal systems.
Provide input, support, and feedback on promotional opportunities, benefits, and other issues.
Stay informed about UHC operations, provider networks, premiums, member services, claims, explanations of benefits, processes, and other services so accurate information can be shared with community partners, prospects, and members; provide feedback as appropriate.
Manage multiple priorities, including regular provider-office visits and timely lead follow-up.
Manage a schedule to keep appointments on time and maintain timely information about appointments.
Enter consumer demographics and interactions into company systems as appropriate.
Perform other duties as required.