Escrow Servicing Operations Specialist-PMI (Remote)

First American•Usa, SC

1d•Remote

About The Position

ServiceMac, a mortgage subservicing company, is seeking an Escrow Servicing Operations Specialist focused on Private Mortgage Insurance (PMI). The role ensures accuracy and quality in escrow-related updates while maintaining a strong customer service focus. Responsibilities include PMI monthly disbursements, account maintenance, and PMI removal, as well as escrow servicing across the loan lifecycle, from acquisition through ongoing servicing and servicing transfers.

Requirements

High school diploma or equivalent.
At least 1 year of experience working in a mortgage environment; mortgage loan servicing experience is preferred.
Strong customer service orientation.
Detail oriented.
Strong written, presentation, and verbal communication skills.
Problem-solving skills.
Organized.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

Experience in mortgage loan servicing.

Responsibilities

Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers.
Monitor service delivery, productivity, and quality standards for mortgage insurance.
Process escrow-related documents and disbursements accurately and on time.
Research exceptions and process off-cycle requests.
Perform general account maintenance.
Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted.
Ensure compliance with applicable regulatory and legal requirements, including investor guidelines and the Homeowner’s Protection Act.
Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.
Perform basic mathematical calculations related to escrow servicing.
Maintain accurate accounting of escrow disbursements.