Escrow Servicing Operations Specialst-Tax (Remote)

First American•Usa, SC

4d•Remote

About The Position

The Escrow Servicing Operations Specialist-Tax processes tax-related escrow activities, ensuring tax information is updated accurately and promptly and that escrow accounts are maintained accurately in coordination with tax vendors. The role supports escrow servicing throughout the loan lifecycle, from acquisition through ongoing servicing and servicing transfers, and helps ensure operational controls and processes meet applicable regulatory and legal requirements. The position processes escrow documents, disbursements, account maintenance, reports, and assigned workflows. It also researches and responds to internal customer inquiries, reviews tax documentation and information from tax assessors and other sources, performs quality checks, and monitors tax vendor service delivery and quality.

Requirements

At least 1 year of experience working in a mortgage environment, preferably Mortgage Loan Servicing.
Strong written, presentation, and verbal communication skills.
Problem-solving skills.
Organized.
Proficiency in Microsoft Office, including Microsoft Word, Excel, and Outlook.

Nice To Haves

Bachelor's degree.
Experience in Mortgage Loan Servicing.

Responsibilities

Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers.
Monitor service delivery, productivity, and quality standards for tax processes.
Process escrow-related documents and disbursements accurately and timely.
Perform general escrow account maintenance.
Research and respond to internal customer requests and inquiries, evaluate relevant factors, resolve issues, and determine whether additional loans may be impacted.
Ensure compliance with applicable regulatory and legal requirements, including investor and state guidelines.
Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.
Perform basic mathematical calculations related to escrow servicing.
Maintain accurate accounting of escrow disbursements.
Conduct quality reviews and tax document reviews, and verify information provided by tax assessors and other applicable sources.
Monitor service delivery and quality standards for tax vendors.
Work with tax vendors to ensure escrow accounts are maintained accurately and review daily controls for regulatory and legal compliance.