Escrow Servicing Operations Specialist (Hybrid)

First American•Indian Land, SC

1d•$18 - $25•Hybrid

About The Position

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Requirements

Preferred Bachelors Degree
1+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing

Responsibilities

Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers.
Monitor service delivery, productivity, and quality standards for tax, insurance, and insurance claims.
Process escrow-related documents and disbursements accurately and timely.
Research exceptions and process off-cycle requests.
Perform general escrow account maintenance and escrow analyses.
Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted.
Ensure compliance with applicable regulatory and legal requirements, including investor and state guidelines.
Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.
Perform basic mathematical calculations related to escrow servicing.
Maintain accurate accounting of escrow disbursements.
Conduct quality reviews, including insurance and tax document reviews and verification of information provided by tax assessors and other applicable sources.