Hybrid Special Servicing Specialist

Carrington Mortgage•Orange, CA

1h•$21 - $23•Hybrid

About The Position

The Special Servicing Specialist educates borrowers about alternatives to foreclosure, with the goals of retaining home ownership and preventing company losses. The role carries out all duties in accordance with company policies and procedures and applicable U.S. state and federal laws and regulations. The position reviews borrowers’ financial hardship documents and determines appropriate workout options based on their financial status and whether the hardship is short- or long-term. It establishes and follows up on repayment plans, handles calls from borrowers, and processes foreclosure sale postponements or cancellations as appropriate. It also reviews active forbearance plans and refers accounts for loan modification based on payment history or documented ability to maintain modified terms. This is a hybrid position. The approved target pay range is $21.00 to $23.00 per hour, plus a monthly incentive. An additional $1.50 per hour may be added for bilingual English/Spanish skills.

Requirements

High school diploma or equivalent work experience.
One to three years of combined experience in loss mitigation, collections, or a call center environment.
Ability to understand opposing viewpoints on complex issues and negotiate and integrate different viewpoints.
Ability to communicate orally accurately, audibly, and quickly.
Knowledge of Microsoft Suite at an intermediate level.
Ability to make decisions with significant impact on department credibility, operations, and services.
Ability to organize and prioritize work on a short-term basis and meet allotted work schedule timelines.
Ability to perform basic arithmetic and record, balance, and check results for accuracy.

Nice To Haves

Some college coursework in business, accounting, or finance.
Knowledge of mortgage industry terminology.
Bilingual English/Spanish; an additional $1.50 per hour may be added.

Responsibilities

Review borrowers’ financial hardship documentation and determine the appropriate workout option based on their financial status and the duration of the hardship.
Set up repayment plans, make outbound calls on delinquent loans in the queue to obtain funds for repayment plans, send letters regarding broken plans, and update system notes.
Receive inbound calls from automated dialer campaigns and determine borrowers’ intent to retain the property, establish a repayment option, or pursue liquidation, as appropriate.
Cancel or postpone foreclosure sales on non-performing repayment plans.
Review active forbearance plans and refer accounts for modification based on payment history and/or documented financial ability to maintain modified loan terms.
Place foreclosure sale postponements on newly established repayment plans.
Perform other duties as assigned.