Mortgage Servicing Escrow Oversight Specialist

VyStar Credit Union•Jacksonville, FL

About The Position

The Mortgage Servicing Escrow Oversight Specialist serves as the liaison between Mortgage Loan Servicing and its in-force escrow vendors. The role is responsible for daily remittance and reconciliation of funds to escrow vendors for loans serviced by VyStar Credit Union, reporting anomalies to servicing leadership, and coordinating with Accounting to reconcile departmental general ledger accounts and complete vendor-remittance vouchers accurately and on time. The specialist protects VyStar’s and its investors’ interests by ensuring timely payments and accurate records, monitoring insurance and tax matters, resolving exceptions with third-party vendors, and maintaining compliance with policies, regulations, investor requirements, and service-level agreements. The role also supports staff training, process improvement, audits, procedure maintenance, and other mortgage servicing functions. Employees are expected to identify and report risks and demonstrate VyStar’s member-focused Excellence behaviors.

Requirements

High school education is the minimum education requirement.
An associate degree or 4–6 years of related mortgage servicing experience is required.
4–6 years of mortgage servicing experience, preferably in insurance- or tax-related work.
Knowledge of mortgage escrow accounts, homeowners’ insurance, taxes, and force-placed insurance.
Ability to diagnose root causes and evaluate proposed solutions.
Strong written and oral communication, attention to detail, organization, and active listening skills.
Ability to work in a fast-paced environment and work effectively with others.
Ability to coach, mentor, and counsel team members.
Ability to influence and persuade cross-functional teams.
Advanced Excel skills, including VLOOKUPs.
Experience running ALTINS.

Nice To Haves

Knowledge of the ICE mortgage servicing platform (MSP).

Responsibilities

Remit funds to mortgage servicing escrow vendors and reconcile payments and records daily or monthly as applicable.
Run daily ALTINS to ensure insurance payments are processed properly.
Communicate regularly with third-party vendors, raise risks or challenges, and work with vendors to resolve issues.
Respond to monthly exception reports and research and address daily exception and escalation reports, insurance issues, and tax issues.
Review and reconcile departmental general ledger accounts at least monthly, working with employees or Accounting to clear exceptions.
Apply knowledge of mortgage servicing insurance, flood certificates, force-placed insurance, loss-draft requirements, and taxes.
Coordinate periodic training for mortgage servicing staff on changes involving insurance and tax vendors.
Recommend process improvements and ways to improve service quality and efficiency to servicing leadership.
Provide monthly updates to the Supervisor or Manager on outstanding items.
Serve as a secondary resource for other department functions, including satisfaction, loss draft, and PMI.
Assist the leadership team with routine annual audits for examiners.
Assist with creating and maintaining escrow- and vendor-related procedures.
Help identify, assess, manage, and report risks within the employee’s area of work and comply with regulatory requirements.
Perform other duties and responsibilities as assigned.