Mortgage Servicing Escrow Oversight Specialist

VyStar Credit Union•Jacksonville, FL

About The Position

The Mortgage Servicing Escrow Oversight Specialist serves as the liaison between Mortgage Loan Servicing and its in-force escrow vendors. The role is responsible for daily remittance and reconciliation of funds to escrow vendors for loans serviced by VyStar Credit Union, reporting anomalies to servicing leadership to help protect servicing rights, and coordinating with Accounting to reconcile departmental general ledger accounts. The specialist ensures vendor-remittance vouchers are completed accurately and on time. The position also supports regulatory, investor, and service-level compliance; researches insurance and tax issues; monitors exceptions and outstanding items; and helps maintain escrow- and vendor-related procedures. The incumbent may support other department functions, assist leadership with annual audits, and provide or coordinate periodic training for mortgage servicing staff on changes involving insurance and tax vendors. All employees are expected to identify, assess, manage, and report risks within their work area. VyStar expects the incumbent to demonstrate its Excellence behaviors: Focus, Connect, Understand, Counsel, and Advance. The position description notes that duties may change and that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school education is the minimum education requirement.
Either an associate degree or 4–6 years of related mortgage servicing experience is required.
4–6 years of mortgage servicing experience, preferably involving insurance or taxes.
Knowledge of mortgage escrow accounts, homeowners’ insurance, taxes, and force-placed insurance.
Ability to diagnose root causes and evaluate proposed solutions.
Strong written and oral communication skills, attention to detail, organization, and active listening.
Ability to work in a fast-paced environment and work effectively with others.
Ability to coach, mentor, and counsel team members.
Ability to influence and persuade cross-functional teams.
Advanced Excel skills, including VLOOKUPs.
Experience running ALTINS.

Nice To Haves

Knowledge of the ICE mortgage servicing platform (MSP) is preferred but not required.
Mortgage servicing experience related to insurance or taxes is preferred.

Responsibilities

Protect VyStar and investor interests by ensuring payments are remitted on time and records are reconciled and updated daily or monthly.
Run daily ALTINS to ensure insurance payments are processed properly.
Communicate daily and weekly with third-party vendors, raise risks or challenges, and work with vendors to resolve issues.
Respond to monthly exception reports and timely review and research daily exception and escalation reports.
Research and respond to insurance and tax issues, including communications related to insurance carriers and disbursements.
Perform tasks in accordance with policies and procedures and regulatory, investor, and SLA requirements.
Monitor and reconcile departmental general ledger functions at least monthly, or more frequently as circumstances require, and work with employees or Accounting to clear exceptions.
Apply mortgage servicing knowledge related to flood, hazard, and wind/hurricane coverage; flood certificates; force-placed insurance; loss-draft requirements; and taxes.
Provide or coordinate periodic up-training so mortgage servicing staff remain informed about changes involving insurance and tax third-party vendors.
Recommend process improvements, quality-service enhancements, and efficiency gains to servicing leadership.
Provide monthly updates to the Supervisor or Manager on outstanding items.
Serve as a secondary resource for other department functions, such as satisfaction, loss draft, and PMI.
Assist the leadership team with routine annual audits for various examiners.
Apply a general understanding of general ledger principles and third-party accounts payable.
Assist with creating and maintaining escrow- and vendor-related procedures.
Perform other assigned duties and responsibilities.
Proactively identify, assess, manage, and report risks within the role’s domain of work.
Demonstrate VyStar Excellence behaviors: Focus, Connect, Understand, Counsel, and Advance.