Escrow Officer, California, Default Services - REO
About The Position
ServiceLink is seeking an Escrow Officer for its California Default Services - REO team. The role coordinates assigned file closings within required timelines and manages the steps involved in finalizing the closing process. The Escrow Officer prepares accurate closing documents in accordance with state requirements and client instructions, reviews title commitments, confirms closing details with the parties, and ensures funding conditions are met. The position also handles reports, vendor and client inquiries, billing issues, rejected documents, and post-close issues, while maintaining professional relationships and providing customer service. Applicants must be authorized to work in the United States full time and must not require employment visa sponsorship now or in the future.
Requirements
- High school diploma or equivalent.
- Prior experience as an Escrow Officer or Closing Coordinator.
- Practical work experience within the mortgage loan department of a lending institution.
- Working knowledge of real estate titles.
- Prior experience with deed preparation and closings.
- Advanced computer skills and proficiency with Microsoft software products.
- Ability to handle multiple tasks simultaneously.
- Good communication skills, including the ability to communicate status of reports and workflow items to management.
- Good customer service skills.
- Authorization to work in the United States on a full-time basis without requiring employment visa sponsorship now or in the future.
Responsibilities
- Coordinate assigned file closings within required timelines and manage all aspects of the closing process.
- Prepare accurate closing documents in accordance with state requirements and client instructions.
- Monitor and prioritize work-in-progress reports to meet the company's two-hour client turnaround commitment.
- Review title commitments, confirm that relevant items are accounted for, update payoffs, taxes, and HOA information, and review effective-date schedules within company policy guidelines.
- Obtain lender, seller, and/or broker approval of loan closing documents and provide requested documents.
- Confirm closing dates, locations, documentation, and funds due with borrowers and other parties.
- Ensure funding conditions are met in accordance with state requirements and client instructions.
- Prepare daily reports and schedules, track funding and rejected documents, and complete other assigned reports.
- Update management on daily reporting status and work with management on team metrics and file counts.
- Resolve vendor billing issues and confirm file setup with disbursements.
- Cut checks to payees and wire funds to sellers within client-directed timelines.
- Resolve post-close issues, including lender, recording, policy, and document rejections.
- Attend assigned conference calls and participate in bi-weekly team meetings, arriving on time and prepared.
- Assist with training and review and sign off on authorized items.
- Respond professionally and promptly to inquiries from clients, sellers, buyers, borrowers, agents, asset management companies, and internal staff.
- Maintain professional communication and good client relationships while providing customer service.
- Develop procedures, scripts, and workflows to improve vendor, client, and consumer experience and triage inbound vendor calls and inquiries.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
