Escrow Branch Manager - Westlake Village, CA

Anywhere•Westlake Village, CA

9h•Onsite

About The Position

We are seeking a highly motivated, high integrity Branch Manager with at least 3 years of management experience. This includes handling incoming escrows from beginning to end and everything in between; managing and coaching the staff; recruiting to grow the branch and/or operation overall; be responsible for all levels of customer care and proactive problem resolution on our files and with staff. He/She will participate in all company and customer meetings as required and keep the staff informed of new company and industry policies and procedures. He/She would work closely with the sales representative and senior leadership to increase revenue and profits, manage expenses, increase partner capture and third party market share. He/She is responsible for opening new escrows and maintaining client relationships to build the branch and supporting the other team players in assisting with their daily duties and responsibilities. Additional duties include receipting in buyer's deposits; making calls to the buyer and seller for introductions, along with the corresponding agents; introducing or giving names of her staff so that the parties know whom to contact if she is not available; review the sales contract; order demands; process incoming mail and email; update escrow file; review Title Reports and work with title to determine methods to clear exceptions; monitor contingencies/conditions; prepare escrow instructions, estimated statements, title transfer documents and all documents necessary to clear exceptions; deliver all necessary documents to client; keep in direct contact w/agent with weekly report as to the progress of the transaction and what is needed for a complete closing; create a system in the office to make sure each file is in status order so that each person can locate what they need efficiently; set signing appointments for buyer and seller; personally handle signings or manage signings with outside signing services; prepare file for funding; order Hazard Insurance; balance and close file; set up and monitor recording; monitor lead assistant or other officer to always review the figures before file is completely balanced (referred to as "double audit"); sign off on check/file ledger after file is balanced; print checks and closing statements after the audit; disburse checks to appropriate parties; communicate to parties when the file has closed and when funds will be disbursed; request title insurance via a policy write up; utilize all internal escrow support systems to create a high level of productivity and workflow in the office. If problems arise, she/he is responsible to proactively notify the parties immediately and work with senior leadership when needed for problem resolution.

Requirements

High School Diploma, GED or equivalent work experience required
Ability to read, analyze, and interpret the most complex documents
Ability to respond effectively to the most sensitive inquiries or complaints
All communication (written or verbal) must be handled with proper grammar
Responsible for maintaining the confidentiality of related Company business
Communicate effectively, maintain cooperation, and display professional attitude with coworkers and management
Ability to effectively present information in one-on-one and group situations to other employees of the department
Escrow Officer background
7-10 years experience in an escrow officer position
Comfortable working in a fast-paced, high volume, deadline-oriented environment

Nice To Haves

Certified Escrow Officer preferred

Responsibilities

Handle incoming escrows from beginning to end
Manage and coach staff
Recruit to grow the branch and/or operation
Provide all levels of customer care
Proactively resolve problems on files and with staff
Participate in company and customer meetings
Keep staff informed of new company and industry policies and procedures
Work closely with sales representative and senior leadership to increase revenue and profits
Manage expenses
Increase partner capture and third party market share
Open new escrows
Maintain client relationships to build the branch
Support team players in assisting with their daily duties and responsibilities
Receipt in buyer's deposits
Make calls to buyer and seller for introductions, along with corresponding agents
Introduce staff to parties so they know whom to contact if the manager is unavailable
Review sales contracts
Order demands
Process incoming mail and email
Update escrow files
Review Title Reports and work with title to determine methods to clear exceptions
Monitor contingencies/conditions
Prepare escrow instructions, estimated statements, title transfer documents, and all documents necessary to clear exceptions
Deliver all necessary documents to client
Maintain direct contact with agents with weekly reports on transaction progress and closing needs
Create an office system to ensure each file is in status order for efficient location of information
Set signing appointments for buyer and seller
Personally handle or manage signings with outside signing services
Prepare file for funding
Order Hazard Insurance
Balance and close file
Set up and monitor recording
Monitor lead assistant or other officer to review figures before file is completely balanced ("double audit")
Sign off on check/file ledger after file is balanced
Print checks and closing statements after the audit
Disburse checks to appropriate parties
Communicate to parties when the file has closed and when funds will be disbursed
Request title insurance via a policy write-up
Utilize internal escrow support systems to create high productivity and workflow
Proactively notify parties immediately if problems arise
Work with senior leadership for problem resolution when needed