Personal Banker II - Westlake Village
About The Position
The Personal Banker II position at Fifth Third Bank is responsible for providing an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. This role involves helping customers understand and address their financial needs by providing solutions through a consultative sales and service process. The banker is accountable for managing risk, adhering to policies and procedures, and ensuring a positive customer experience while operating within the Bank's risk appetite. This includes identifying, assessing, managing, monitoring, and reporting risks.
Requirements
- High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
- Experience in a sales environment required
- Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
- Ability to professionally represent Fifth Third Bank in verbal and written communication
- Capable of analyzing credit and financial information
- Exhibits business acumen
- Demonstrated ability in making sound decisions
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Nice To Haves
- experience in financial industry a plus
Responsibilities
- Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
- Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
- Maintain working knowledge of products, services, and processes offered
- Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
- Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
- Provide customer support needed reinforcing the value of current and new technology
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
- Other duties as assigned
Benefits
- comprehensive benefits
- differentiated compensation offerings
- incentive compensation plan
- extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
