ERP Support Specialist

Aston Carter•Wixom, MI

3d•$25 - $27•Onsite

About The Position

The ERP Support Specialist provides comprehensive support for accounts payable, customer accounts, and order processing within an ERP environment. This role focuses on accurate invoice handling, maintaining clean customer and vendor data, and delivering responsive, professional customer service via phone and email. The position is ideal for someone with hands-on ERP experience, a strong customer service mindset, and the ability to work efficiently in a fast-paced office setting.

Requirements

At least one year of hands-on ERP experience, preferably with Sage.
Strong ERP proficiency, with the ability to navigate and use ERP systems effectively in a transactional environment.
High school diploma or equivalent.
Strong customer service mindset with the ability to communicate clearly, remain professional under pressure, and de-escalate issues while driving inquiries to resolution.
Ability to quickly learn and navigate new systems and follow defined processes, controls, and approval workflows.
One year of customer support or order entry experience, with exposure to accounts payable or invoice processing (invoice intake, matching support, and exception follow-up), or equivalent transferable experience.
Proficiency in Microsoft Office, especially Excel (including sorting, filtering, and basic formulas) and Outlook.
Experience with accounts payable and invoice processing, including purchase order and receipt matching and exception follow-up.
Customer service experience handling phone and email inquiries in a professional environment.

Nice To Haves

Experience working in a manufacturing environment.
Familiarity with SAP or other ERP systems in addition to Sage.
Strong attention to detail and accuracy when entering and maintaining data in ERP systems.
Effective time management skills with the ability to prioritize tasks to meet KPIs and deadlines.
Ability to work collaboratively with cross-functional teams such as Shipping, Sales, Operations, and Accounts Payable.
Comfort with handling documentation requests, returns, credits, and billing questions in accordance with established policies and procedures.

Responsibilities

Support accounts payable activities by managing invoice intake, coding and routing invoices for approval, and following up on exceptions to ensure timely resolution.
Assist with purchase order and receipt matching documentation to support accurate invoice processing and payment.
Maintain accurate customer and vendor information in the ERP system, including contact details, bill-to and ship-to locations, remit-to information, payment terms, and address updates as permitted.
Meet monthly KPI goals related to customer response time, quality and accuracy of work, timely resolution of inquiries, and accounts payable support metrics such as invoice cycle time and exception resolution.
Provide responsive, professional customer support via phone and email, owning inquiries from initial contact through resolution.
Handle customer inquiries regarding order status, shipping, returns and credits, documentation requests, and invoice copy or backup requests.
Communicate clearly and proactively with customers and internal teams to prevent issues, set expectations, and ensure timely follow-up on open items.
Process customer orders and related documentation accurately in the ERP system, confirming items, quantities, pricing, bill-to and ship-to details, and shipping instructions.
Investigate and resolve customer issues such as shipping discrepancies, shortages, returns, billing questions, invoice copy requests, and remittance documentation needs by researching supporting records.
Collaborate with Shipping, Sales, Operations, and Accounts Payable teams as needed to resolve customer and vendor issues efficiently.
Support credit, return, and adjustment workflows by coordinating customer credits and returns in line with approvals and documentation standards.
Assist with vendor credits and debit memos when needed, ensuring proper documentation and adherence to approval processes.