ERP Support Specialist

Aston Carter•Wixom, MI

6d•$25 - $27•Onsite

About The Position

Aston Carter is seeking an ERP Support Specialist for a contract position in Pontiac, MI. This role focuses on providing support for Enterprise Resource Planning (ERP) systems, specifically in Accounts Payable and customer service functions. The specialist will be responsible for invoice processing, maintaining customer and vendor data, and ensuring accurate order entry within the ERP. The position requires strong customer service skills, proficiency in Microsoft Office, and experience with ERP systems, preferably Sage X3. The role involves meeting key performance indicators related to response time, accuracy, and issue resolution.

Requirements

Strong ERP Experience, preferably Sage X3
High School Diploma or equivalent required
Strong customer service mindset with the ability to communicate clearly, remain professional under pressure, and de-escalate issues while driving to resolution
Quick learner with the ability to navigate new systems and follow defined processes, controls, and approval workflows
One year of customer support/order entry experience, plus exposure to accounts payable or invoice processing (invoice intake, matching support, and exception follow-up) preferred (or equivalent transferable experience)
Proficient in Microsoft Office, especially Excel (sorting/filtering, basic formulas) and Outlook

Responsibilities

Supports Accounts Payable with invoice intake, coding/routing for approval, and exception follow-up; assists with PO/receipt matching documentation and communicates status updates to vendors as requested.
Maintains accurate customer and vendor information in the ERP (contact details, bill-to/ship-to, remit-to, payment terms, and address updates as permitted) to support service responsiveness and transaction accuracy.
Meets monthly KPI goals related to customer response time, quality/accuracy, timely resolution of inquiries, and AP support metrics such as invoice cycle time and exception resolution.
Provides responsive, professional customer support via phone and email; owns inquiries through resolution regarding order status, shipping, returns/credits, documentation requests, and invoice copy/backup requests when applicable.
Communicates clearly and proactively with customers and internal teams to prevent issues, set expectations, and ensure timely follow-up on open items.
Processes customer orders and related documentation accurately in the ERP, confirming key details (items, quantities, pricing, ship-to/bill-to, and shipping instructions).
Investigates and resolves customer issues (shipping discrepancies, shortages, returns, billing questions, invoice copy requests, and remittance documentation needs) by researching supporting records and partnering with Shipping, Sales, Operations, and AP as appropriate.
Supports credit/return and adjustment workflows by coordinating customer credits/returns and, as needed, assisting with vendor credits/debit memos in accordance with approvals and documentation standards.