ERP Support Specialist

HP Tuners•Buffalo Grove, IL

1d•Onsite

About The Position

HP Tuners seeks an ERP Support Specialist who is driven by understanding the business need and making NetSuite technology work for the business. As the Company continues its growth of products and markets, it will need to expand and customize NetSuite and integrate it with specialized software (third party and proprietary). The ERP Support Specialist will be responsible for supporting, maintaining, and optimizing the organization's NetSuite ERP platform while partnering with business stakeholders to improve operational processes. This role combines technical ERP administration with business process analysis to ensure the ERP system supports efficient, scalable, and standardized business operations. This role will be based onsite in Buffalo Grove, IL. This position will report to the Associate Director of Finance.

Requirements

Bachelor's degree in Information Systems, Business Administration, Finance, Accounting, Operations Management, or a related field and 2-3 years of experience with ERP administration, configuration, and third-party integrations in complex environments.
Assume responsibility for moderately complex issues and problems while continuously improving skill base and escalating complex technical issues when necessary.
Perform work effectively under general supervision.
2+ years of hands-on NetSuite administration or support experience.
Strong understanding of ERP business functions, including finance, procurement, and inventory.
Experience creating reports, dashboards, and saved searches in NetSuite.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to remain professional and flexible while under pressure.
A strong understanding of business processes and requirements.
Project management, system implementation and system integration experience.
Ability to work collaboratively with cross-functional teams.

Nice To Haves

Knowledge of scripting and webservices preferred.

Responsibilities

Serve as the primary backup for the Senior NetSuite Administrator.
Serve as a point of contact for NetSuite user support across Finance, Operations, Supply Chain, Sales, and other business functions.
Troubleshoot and resolve ERP issues, escalating complex technical problems when necessary.
Manage support cases, incidents, and service requests in accordance with established service level agreements (SLAs).
Configure and maintain NetSuite roles, permissions, workflows, forms, saved searches, dashboards, and reports.
Support data imports, exports, cleansing, and migration efforts.
Manage system enhancements, updates, testing, and deployment of new NetSuite functionality.
Coordinate with third-party vendors and implementation partners on system improvements and integrations.
Maintain ERP documentation, system configurations, and support procedures.
Develop user guides, training materials, and knowledge base documentation; and provide training and guidance to end users on NetSuite functionality, processes, and best practices.
Support month-end, quarter-end, and year-end activities by ensuring data accuracy and resolving system-related issues.
Perform other NetSuite administration and business systems support duties as assigned.