Coins ERP Support Specialist

EMCOR Mechanical Services, Inc.•Downers Grove, IL

20h•$29 - $36•Onsite

About The Position

EMCOR Mechanical Services (EMS) has an opportunity for an ERP COINS System Support Specialist. This position is based out of Downers Grove, IL. Within the EMS division, we have an internal team that supports approximately 30 EMCOR Operating Companies who utilize COINS as their ERP system. The ideal candidate for the ERP System Specialist position will be analytical, customer-focused, and be able to provide tier 1 support to internal customers. This position will help manage incoming support tickets, answer questions, and log resolutions in the ServiceNow help desk application, as well as escalate and manage higher-level support ticket needs within the team. You will be expected to work independently, as well as alongside the COINS ERP Support Team, and must be able to work well under pressure, handle a wide variety of tasks, and be comfortable handling confidential information.

Requirements

At least two years of professional experience in a technology-related or ERP setting; COINS experience preferred.
Familiarity with various ERP modules such as Accounts Payable, Accounts Receivable, Job Costing, Payroll, Human Resources, Work Order Management, Dispatch, etc.
Strong organizational skills with the ability to prioritize multiple project tasks with excellent attention to detail.
Excellent analytical, documentation, and communication skills.
Advanced MS Office. Proficiency with Microsoft Word, Outlook, SharePoint, and Excel required.
Proven track record of dependability, reliability, and personal accountability, including working independently under limited supervision.

Nice To Haves

HVAC Construction and/or HVAC service industry preferred

Responsibilities

Serve as the first point of contact for incoming ERP-related calls, emails, and ticket submissions
Triage, classify and resolve or escalate support tickets in a timely manner
Address Tier 1 COINS user needs with a customer service focused attitude and demeanor, and log resolutions in ServiceNow
Manage basic system administration tasks (password resets, unlocking accounts, user terminations, etc.)
Work with the support team to expand knowledge of various ERP modules and processes
Participate in troubleshooting and testing of new software features and upgrades
Assist in file maintenance upkeep for all operating companies as necessary and as new modules or features are rolled out
Assist in creating new documentation and maintaining up-to-date documentation
Assist in planning any in-person user conferences and team meetings