ERP Specialist for Sales and Rental

Gregory Poole Equipment Company•Raleigh, NC

8d•Hybrid

About The Position

The primary function of this position is to effectively integrate N365 software, the corporate business operating system, functionalities related to Service into operations to maximize efficiency as well as to train N365 functionality. This role involves leading the integration of N365 software functionalities, serving as a change agent, teaching new processes, and providing feedback to ERP Business Analysts and Management. The specialist will also act as the front line of support for N365 users through the help desk, resolving customer issues, understanding root causes, and using resolutions as teaching opportunities. Additionally, the role requires analyzing data, using problem-solving skills, developing better processes, performing procedural audits, writing training manuals, and assisting with administrative duties.

Requirements

A four-year college graduate with business, sales/marketing or related degree with a minimum of 2 years of directly related business services experience; OR a two-year college graduate with business, sales/marketing or technical with 4 years of directly related business services experience; OR a high school graduate with at least 6 years of directly related business services experience
Minimum of 4 years of experience working with PC applications and/or ERP solutions
Must be able to sit for extensive periods using PC and telephone.
Must be able to stand for extended periods while training
Must be able to speak audibly and clearly
Must be able to travel via car.
Must be able to lift training aids, such as a projector and boxes of manuals
Must have a valid driver’s license
Must be able to travel from home to the branches as necessary.
Have exceptional written and verbal communication skills
Be able to effectively communicate using multiple media sources
Have a deep understanding of Microsoft Dynamics / N365 functionality
Must possess intermediate skill with MS Word, Excel and PowerPoint

Nice To Haves

Adult training/facilitating experience is preferred.

Responsibilities

Lead the integration of N365 software functionalities within our organization.
Serve as a positive change agent leading our organization through the N365 paradigm shift.
Teach new processes and help associates learn N365.
Provide feedback to ERP Business Analysts and Management on actions to make N365 successful.
Serve as the front line of support for N365 users through the help desk interface.
Quickly and effectively solve customer issues through the help desk.
Deal with our internal and external customers in a positive and timely manner.
Take extra measures to understand the root cause of a customer issue.
Provide constructive feedback to internal customers on problem resolution.
Use help desk resolutions as a teaching opportunity to improve user’s understanding.
Through help desk resolution, validate setup and accuracy of N365 configuration.
Use and analyze data to make effective decisions.
Use strong analytic and problem-solving skills to perform daily job functions.
Analyze data in order to better determine root cause of issues.
Use different learning styles and training material to best match the learning audience.
Communicate effectively to all members of the Gregory Poole organizational chart.
Based on historical data, develop better processes to increase organizational efficiency.
Perform procedural audits, present results and make recommendations to ensure adherence to results.
Write and maintain training manuals based on corporate standards.
Assist with entering new user information into the ERP system.
Assist ERP System Support Manager with general administrative duties.
Take a holistic approach to problem solving from the customer to the organization and back to the customer (internal and external).