ERP Operations Functional Analyst

STEEL WAREHOUSE CO LLC • South Bend, IN

21h

About The Position

Steel Warehouse is hiring an ERP Operations Functional Analyst to join the ERP Operations team supporting the Invera Invex ERP system across Steel Warehouse and Lock Joint Tube operation sites. After each site goes live, the Operations team owns Invex support, configuration, and upkeep of standards and process guides. The Analyst works day to day with the Operations Lead and partners closely with the Implementation team on new sites. The ERP Manager may assign the Analyst to rotate into Implementation work.

This is the first level of a defined three-level Operations career ladder: Functional Analyst, Senior Functional Analyst, and Team Lead. Analysts who demonstrate competency can progress to Senior Functional Analyst and Team Lead, with possible access to separate lateral tracks over time. Steel Warehouse will not provide sponsorship for this position.

Requirements

• Bachelor's degree in Information Systems, Business, Supply Chain, Industrial Engineering, Manufacturing, or a related field, or equivalent work experience.
• Strong analytical, troubleshooting, and problem-solving skills with attention to detail.
• Clear written and verbal communication skills, with comfort working with plant-floor users and corporate stakeholders.
• Working proficiency in Microsoft 365, including Excel, Word, Teams, and SharePoint.
• Ability to travel up to 25% to operation sites, mainly during cutover and go live.
• Availability for nights and weekends as required by the business, particularly during cutover and go live, stabilization, and critical production issues.

Nice To Haves

• Direct exposure to Invera Invex ERP through prior work, an internship, or coursework.
• Familiarity with the steel service center, tube manufacturing, or metals processing industry.
• Working knowledge of one or more ERP modules: Sales, Production, Materials, Purchasing, Quality, or Logistics.
• Exposure to an ERP platform such as SAP, Oracle, Plex, Microsoft D365, JD Edwards, NetSuite, or Infor.
• Basic SQL, AI tools, or Power BI experience.
• Familiarity with ticketing systems such as Jira and enterprise collaboration tools.
• Prior experience in application support, IT, manufacturing operations, supply chain, or a business analyst function.

Responsibilities

• Triage and resolve Invex user issues and service requests for live sites through Jira, prioritizing live-site critical issues over new build work and escalating to the Operations Lead and Invera as directed.
• Build Invex configuration and system setup from signed-off requirements while working alongside the Implementation team.
• Make routine live configuration changes through the approved change process, and route process questions and enhancement requests through the Operations Lead.
• Maintain step-by-step process guides (Scribes), documentation, and configuration standards for live sites.
• Support month-end, period-close, and other recurring business activity at live sites.
• Help accept newly live sites from Implementation using the handoff checklist, including open issues, Scribe validation, key users, and support ownership.
• Test Invex version updates, communicate changes to users, and update Scribes on the set release cadence.
• Provide all-hands support during cutover and go live and the following stabilization period, including on-site and off-hours coverage as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level