ERP Manager

Freudenberg•Jeffersonville, IN

10d

About The Position

Provide leadership, direction, coaching, and performance management for Business Process Managers, ERP/application support resources, and related team members across multiple locations. Own the operational reliability, availability, performance, and support model for SAP, Salesforce, MasterControl, IQMS and related enterprise applications, integrations, and reporting capabilities. Develop and maintain the ERP and enterprise applications roadmap in partnership with business leaders, IT leadership, process owners, and global CPIM stakeholders. Translate business requirements into scalable system solutions by partnering with Global Process Owners across manufacturing, supply chain, quality, finance, commercial, and other functional areas. In partnership with the Global Process Owners, manage data quality, master data governance, reporting integrity, and integration controls across ERP, CRM, quality, manufacturing, and other connected business systems. Ensure appropriate application security, user access controls, segregation of duties, audit trails, and compliance with company policies, corporate directives, quality system requirements, and applicable regulatory expectations. Manage third-party vendors, consultants, managed service providers, and software partners, including scope, service levels, deliverables, issue escalation, contract input, and performance review. Establish and monitor service level agreements, operational metrics, project health indicators, and continuous improvement actions for application support and project delivery. Support cybersecurity, disaster recovery, business continuity, validation, change control, and contingency planning activities related to ERP and enterprise applications. Participate in CPIM and global IT governance forums to help define objectives, strategies, plans, programs, performance measures, procedures, and technology standards. Stay current on ERP, cloud applications, integrations, automation, analytics, AI-enabled business process improvement, cybersecurity, and compliance trends relevant to manufacturing and regulated environments. Prepare, manage, and control assigned budgets, software licensing, external service spend, and resource plans to ensure assigned resources meet defined objectives. Develop team capabilities through coaching, succession planning, knowledge transfer, documentation, and cross-training to improve customer service and reduce operational risk. Maintain adherence to Company policies, safety and ergonomic standards, health and safety requirements, and good housekeeping practices. Perform other related tasks as assigned by manager.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, Supply Chain, Finance, or a related field; equivalent experience may be considered.
Demonstrated experience leading ERP, enterprise applications, business systems, or digital transformation initiatives in a manufacturing, life sciences, medical device, or regulated environment.
7+ years of experience with ERP or enterprise application platforms in a medium to large business environment, preferably including SAP and cloud or hosted business applications.
5+ years of experience in a management, team leadership, application ownership, or program leadership role.
Strong knowledge of SAP business processes and modules; experience with SAP S/4HANA, SAP ECC, or SAP lifecycle management tools preferred.
Understanding of application security, role-based access, segregation of duties, audit controls, validation, change control, and compliance expectations in regulated environments.
Demonstrated ability to manage vendor relationships, service levels, budgets, licensing, project scope, and deliverables.
Strong business process knowledge across manufacturing, supply chain, quality, finance, and commercial functions.
Ability to effectively prioritize and execute projects and operational tasks in a high-pressure, global environment.
Effective leadership, coaching, organizational, stakeholder management, and change management skills.
Strong analytical and problem-solving skills with the ability to use data, metrics, and root cause analysis to drive decisions and continuous improvement.

Nice To Haves

experience with SAP S/4HANA, SAP ECC, or SAP lifecycle management tools preferred.

Responsibilities

Provide leadership, direction, coaching, and performance management for Business Process Managers, ERP/application support resources, and related team members across multiple locations.
Own the operational reliability, availability, performance, and support model for SAP, Salesforce, MasterControl, IQMS and related enterprise applications, integrations, and reporting capabilities.
Develop and maintain the ERP and enterprise applications roadmap in partnership with business leaders, IT leadership, process owners, and global CPIM stakeholders.
Translate business requirements into scalable system solutions by partnering with Global Process Owners across manufacturing, supply chain, quality, finance, commercial, and other functional areas.
Manage data quality, master data governance, reporting integrity, and integration controls across ERP, CRM, quality, manufacturing, and other connected business systems.
Ensure appropriate application security, user access controls, segregation of duties, audit trails, and compliance with company policies, corporate directives, quality system requirements, and applicable regulatory expectations.
Manage third-party vendors, consultants, managed service providers, and software partners, including scope, service levels, deliverables, issue escalation, contract input, and performance review.
Establish and monitor service level agreements, operational metrics, project health indicators, and continuous improvement actions for application support and project delivery.
Support cybersecurity, disaster recovery, business continuity, validation, change control, and contingency planning activities related to ERP and enterprise applications.
Participate in CPIM and global IT governance forums to help define objectives, strategies, plans, programs, performance measures, procedures, and technology standards.
Stay current on ERP, cloud applications, integrations, automation, analytics, AI-enabled business process improvement, cybersecurity, and compliance trends relevant to manufacturing and regulated environments.
Prepare, manage, and control assigned budgets, software licensing, external service spend, and resource plans to ensure assigned resources meet defined objectives.
Develop team capabilities through coaching, succession planning, knowledge transfer, documentation, and cross-training to improve customer service and reduce operational risk.
Maintain adherence to Company policies, safety and ergonomic standards, health and safety requirements, and good housekeeping practices.
Perform other related tasks as assigned by manager.