ERP Financial Systems Training & Support Specialist

NTT DATA Services•San Juan, PR

1d•Onsite

About The Position

ERP Financial Systems Training & Support Specialist is responsible for delivering end user training and providing functional support for enterprise financial systems. This role ensures effective system adoption, accurate financial processing, and ongoing user assistance across financial and operational teams in a production ERP environment. This role must be onsite at the client office in San Juan, Puerto Rico. Standard business hours with flexibility during month end, year-end, or go live periods.

Requirements

Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field, or equivalent practical experience.
Minimum 2 years of education, internship, or professional experience related to the field of study with a focus on training delivery and/or end‑user support.
Minimum 1 year of entry‑level experience supporting, using, or training users on ERP financial systems in an academic, internship, or professional setting.
Minimum 1 year of hands‑on experience with one or more ERP Cloud applications in a user support, training, or functional operations capacity
Minimum 1 year of education, internship, or work experience applying basic financial accounting concepts (e.g., General Ledger, Accounts Payable, Accounts Receivable) within coursework, training, or an ERP‑supported environment.
Minimum 1 year of experience assisting with or delivering user training, system walkthroughs, or process explanations using written materials, presentations, or structured sessions.
Minimum 1 year of experience providing functional support to users by responding to questions, assisting with system navigation, or resolving routine issues using documented procedures.
Minimum 1 year of experience using tools such as Excel or ERP user interfaces to review data, identify errors, and support accurate transaction processing.
Minimum 1 year of experience explaining system processes or workflows to non‑technical users in clear, plain language.
Minimum 1 year of experience producing accurate, error‑free work products (e.g., training materials, documentation, tickets, reports) while following defined procedures or controls.
Minimum 1 year of experience managing assigned tasks, meeting deadlines, and responding professionally to user or customer requests in a support‑oriented environment.
Ability to communicate effectively in English and Spanish, both verbally and in writing, to support bilingual users and training activities.

Nice To Haves

Hands on experience supporting users in a production ERP environment.
Public sector or regulated environment experience preferred.
ERP functional certification.
Experience with ERP implementations or post go live support.

Responsibilities

Develop and deliver role‑based ERP training for financial system users.
Create and maintain training materials (user guides, SOPs, quick reference guides).
Conduct classroom, virtual, and one‑on‑one training sessions.
Support onboarding of new users and refresher training for existing users.
Provide support for ERP & PeopleSoft Financial modules.
Assist users with daily transactions and system navigation.
Troubleshoot functional issues and coordinate resolution.
Log, track, and manage support tickets; escalate when necessary.
Document business processes and system workflows.
Maintain knowledge base and training repositories.
Support User Acceptance Testing (UAT) and audit requests.
Ensure compliance with internal controls and financial policies.