ERP Support Specialist II

Cleveland Wheel and Brake Systems•Avon, OH

About The Position

Signia Aerospace is built on decades of proven performance and partnership in the aircraft systems industry. The proven brands that operate under the Signia Aerospace ecosystem lead the field in thermal management and mission-specific equipment. They are the brands of choice for pilots, maintenance directors, ground crews, and supply chain professionals worldwide, in commercial, private, and military applications. Our depth of expertise and unique pool of resources allows us to act as an integrated, nimble partner in the design, manufacture, delivery, and service of highly specialized aircraft systems and components. Cleveland Wheel and Brake Systems (CWBS) is a systems integrator that provides aircraft braking systems and key system components including wheels, brakes, and hydraulic components for the general aviation, turboprop, business jet, rotorcraft and military markets. For over 85 years, airplane manufacturers, landing gear manufacturers, mechanics and pilots have relied on the innovative and reliable Cleveland brand of products, making them one of the world’s most experienced, recognizable, and respected brands in the aircraft industry. Our Culture We are a team that prides ourselves on a culture that supports shared values of empowerment, accountability, drive, integrity, and respect. Our team shares a deep commitment to safety and collaboration. We offer a comprehensive benefits package to support your well-being and professional growth including medical, dental, vision, paid time off, life insurance, 401(K) plans with employer match, company provided Growth Participation Units (GPU) and so much more. Our GPU benefit is unique to the industry and encourages all employees to think like owners and receive future financial reward for contributions to business growth. Join our team to be part of a culture that encourages growth and development and celebrates our success.

Requirements

Strong knowledge of ERP system functionality and troubleshooting.
IFS ERP experience preferred
Experience supporting enterprise software applications
Bachelor’s degree in Information Systems or related discipline
2–4 years of ERP support experience
Works under general supervision
ERP troubleshooting and incident resolution
Enterprise application configuration
ERP implementation support
User training and technical documentation
System performance monitoring
Cross-functional technical collaboration
Problem analysis and resolution
ERP workflow understanding
Proficient Computer Skills: Microsoft Office including Outlook, Word, Excel, and Power Point
Excellent Communication Skills, both verbal and written

Responsibilities

Provides advanced ERP system support by diagnosing and resolving moderately complex technical issues.
Supports system installations, user training, and process improvements while collaborating with engineering and application teams.
Diagnose and resolve moderately complex ERP system issues
Support ERP implementations, upgrades, and system configuration changes
Provide technical training and guidance to ERP users
Collaborate with IT and engineering teams to resolve system issues
Analyze recurring problems and recommend process improvements
Maintain ERP documentation and troubleshooting resources