ERP Consultant (Vertex)

Woongjin•Plano, TX

About The Position

The ERP Consultant (Vertex) maintains and supports the Vertex system, including tax rule setup, tax calculation verification, and version management. The role analyzes customer requirements and tailors system use to meet objectives; develops project plans and timelines for solution deployment; assists with data conversion; and performs unit or integration testing as needed. The consultant provides user support across relevant company sites, identifies end-user technical requirements, and delivers training, documentation, and ongoing support. The role also supports communication with headquarters on implementation management and optimization of SAP processes related to tax changes. It identifies process improvements based on support issues, advises users on process design, documents business processes, recommends system improvements, and provides backup for Vertex consultants as needed. The position monitors and reports issue status and performance against operating standards, provides information and reports, and serves as the primary on-call support person for troubleshooting and correcting system issues.

Requirements

Bilingual Korean proficiency.
Bachelor’s degree in Computer Science or a related discipline with an information technology focus.
2–5 years of experience as a process consultant or in a similar role.
Full lifecycle Vertex or similar U.S. tax system implementation experience.
Strong knowledge of U.S. tax processes.
Knowledge and experience delivering projects in an agile framework.
Strong analytical and problem-solving skills.
In-depth technical knowledge working with SAP.
Project management experience involving conceptualizing, organizing, planning, executing tests, training users, and documenting training materials.
Demonstrated understanding of the system development life cycle, application development dynamics, and information technology practices and methods.
Ability to build and maintain collaborative relationships and partnerships.
Strong interpersonal and leadership skills, teamwork, understanding of business and customer requirements, and good communication.
Willingness to challenge established practices, draw relevant conclusions, and take calculated risks.
Ability to understand customer priorities and work toward accomplishing them.
Ability to perform in high-pressure or crisis situations and make sound decisions to resolve problems.
Ability to manage time and attention according to assigned roles and objectives.

Responsibilities

Maintain Vertex, including tax rule setup and tax calculation verification.
Support Vertex system version management.
Analyze customer requirements and tailor system use to meet objectives.
Develop project plans and timelines for deploying solutions and assist with data conversion.
Perform unit or integration testing as needed.
Provide user support across relevant company sites.
Identify end-user technical requirements and provide training, documentation, and ongoing support.
Communicate with headquarters regarding implementation management and optimization of SAP processes related to tax changes.
Formulate process improvements based on support issues to minimize recurring support needs.
Guide users in defining or designing processes to meet customer requirements.
Document customer business processes, identify inefficiencies, and recommend system improvements.
Provide backup for Vertex consultants as needed.
Monitor and report issue status and performance against operating standards, and provide information and reports.
Serve as the primary on-call support person for troubleshooting and correcting system issues.