ERP Business Systems Manager

Cook & Boardman Group•Winston-Salem, NC

2d•Onsite

About The Position

The ERP Business Systems Manager is the accountable internal owner for planning, implementing, standardizing, and supporting the company’s ERP and connected business applications across multiple business units, entities, and branch locations. This hands-on leadership role leads ERP deployments and migrations from discovery through stabilization, governs configuration and data standards, and develops repeatable templates for future rollouts and acquisitions. The Manager directs ERP Business Systems Analysts, manages implementation and integration partners against signed statements of work, partners with Finance and Operations leaders on process standardization, and guides projects through the CBX gate-review methodology. After go-live, the Manager owns ERP platforms as production business systems, including support, release management, enhancements, and continuous improvement. The role also owns ERP program governance, deployment standards, vendor and budget management, integration and data conversion requirements, testing, cutover, stabilization, training, adoption, and ongoing support. It works closely with business sponsors, branch leaders, IT, Finance, Change Management, vendors, and steering committees. This is a field-based, regional role with regular travel to branch locations; total travel is expected to run 25–35%.

Requirements

Bachelor's degree in Information Systems, Accounting, Finance, Business, or a related field, or equivalent experience.
7+ years in ERP/business systems roles, including 3+ years leading ERP implementations, migrations, or multi-site rollouts end to end.
Experience leading or supervising business analysts, consultants, or cross-functional project teams.
Working knowledge of accounting and operational processes, including AR, AP, GL, billing, job/project costing, inventory, purchasing, and period-end close.
Proven experience managing implementation vendors against SOWs, budgets, change orders, and acceptance criteria.
Hands-on experience with requirements, fit-gap, data conversion, SIT/UAT, cutover planning, and hypercare.
Strong executive communication skills, including the ability to present status, risk, and decisions to steering committees.
Technical aptitude, including advanced Excel, SQL queries, data validation, ERP security setup, and integration concepts such as APIs and middleware.
Ability to perform the essential duties and satisfy the knowledge, skills, and abilities required for the role; reasonable accommodations may be made in accordance with applicable law.
Ability to meet the physical demands of the role, including regularly talking and hearing and frequently standing, walking, using hands to finger, handle, or feel, and reaching with hands and arms.

Nice To Haves

Experience with one or more of Microsoft Dynamics 365 Business Central / Finance & Operations, SedonaOffice, Comsense, NetSuite, Acumatica, or similar mid-market ERPs.
Experience in multi-entity, multi-branch environments such as construction, building products distribution, manufacturing, field service, or systems integration.
Experience with Dynamics 365 CRM, ConnectWise, Power BI, and integration platforms.
Experience integrating acquired businesses onto standard systems using M&A playbooks.
PMP, CBAP, or ERP vendor certification.

Responsibilities

Own internal delivery of assigned ERP implementations, upgrades, and migrations in partnership with the IT Program Manager; maintain integrated plans, resource loading, RAID logs, and decision logs.
Run gate reviews and prepare go/no-go recommendations for the CIO and business sponsors.
Report project status, risks, budget, and benefits to the ERP Steering Committee and Technology Steering Committee; escalate dependencies early.
Build and maintain a reusable ERP deployment playbook, including templates, checklists, cutover runbooks, and lessons learned.
Define and govern standard ERP templates for entity and branch structure, chart-of-accounts mapping, financial dimensions, security roles, naming conventions, master data rules, and configuration.
Partner with business process owners to standardize core processes and maintain SOPs aligned to the L1–L3 process hierarchy.
Manage a controlled process for approving, documenting, or rejecting exceptions to ERP standards and guard against unnecessary customization.
Partner with Infrastructure and Security on hosting, production/test/training environments, SSO/MFA, backup, and disaster recovery.
Manage day-to-day ERP implementation and integration partner relationships against SOW scope, hours, milestones, and deliverable acceptance criteria.
Track consultant hours and spend against budget; require written, pre-approved change orders for scope or fee changes.
Support the CIO with software selection, SOW, order-form, and renewal reviews; validate milestones before invoice approval.
Manage vendor support cases and escalations through resolution.
Own functional requirements and testing for ERP integrations with connected applications and services.
Define interface monitoring, retry/recovery, and reconciliation standards with integration owners.
Lead data conversion, including source-system inventory, cleansing, mapping, mock conversions, validation, and data-owner sign-off.
Ensure ERP data supports consolidated financial and operational reporting in Power BI and the enterprise data platform.
Own deployment test strategy, including unit, SIT, and UAT scripts covering end-to-end business flows.
Enforce SIT/UAT entry and exit criteria and manage defect triage and severity through closure.
Lead cutover planning, including mock cutovers, transaction freeze, opening balances, go/no-go criteria, and hypercare through the first month-end close.
Partner with Finance to reconcile cutover balances, including open AR/AP, inventory, open jobs/projects, and subledger-to-GL.
Partner with Change Management and CBX University on role-based training, proficiency validation, super-user networks, and manager enablement.
Ensure training uses approved, stable workflows and measure adoption and data quality after go-live.
Hire, lead, coach, and assign work to ERP Business Systems Analysts; build internal ERP expertise and reduce consultant reliance and single-person dependencies.
Own the post-go-live support model, including tiered support, ticket SLAs, release/version management, user access reviews, and segregation of duties.
Manage the ERP enhancement backlog and prioritize work with business owners based on value, risk, and effort.
Meet first-year success measures for standard reuse, delivery, quality, financial accuracy, vendor and budget control, adoption, and legacy-application retirement and benefits tracking.
Travel to branch locations within the region and, as needed, to Corporate or other regional locations.