ERP Analyst

Steelway Building Systems

About The Position

As a member of the Innovation Team, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds, for this new role. The ERP Analyst is responsible for supporting, maintaining, and optimizing the organization’s enterprise resource planning (ERP) system across multiple departments in the organization. This role ensures the ERP platform operates efficiently, supports business processes, and delivers accurate and timely data to stakeholders. The ERP Analyst works closely with departmental leaders to understand operational needs, troubleshoot system issues, and implement improvements. This position plays a key role in stabilizing the ERP environment post-implementation, driving user adoption, and supporting continuous improvement across the organization.

Requirements

Experience in manufacturing, construction, or industrial environments
Experience supporting ERP implementations or post-go-live stabilization
Knowledge of reporting tools (e.g., Power BI, SQL, or similar)
Familiarity with system integrations and data management
Exposure to continuous improvement methodologies
Bachelor’s degree in Information Technology, Business, Finance, or a related field (or equivalent experience)
3–7 years of experience supporting ERP systems or business applications
Strong understanding of business processes, particularly in manufacturing, construction, or project-based environments
Experience with Epicor Kinetic ERP or other ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, or similar)
Strong analytical, problem-solving, and troubleshooting skills
Ability to communicate effectively with both technical and non-technical stakeholders

Responsibilities

Provide day-to-day support for ERP system users across multiple companies and locations
Troubleshoot system issues, resolve errors, and escalate technical problems as require
Maintain system configurations, master data integrity, and user access controls
Monitor system performance and ensure data accuracy and reliability
Collaborate with business units to understand workflows and identify system improvement opportunities
Support and optimize processes across finance, operations, manufacturing, and project management functions
Assist in implementing system enhancements, upgrades, and new modules
Promote standardization of processes where appropriate while supporting business unit needs
Develop, maintain, and improve ERP reports, dashboards, and data extracts
Support business users with reporting needs and data interpretation
Ensure consistency and accuracy of data across systems
Assist leadership with data-driven insights to support decision-making
Provide training and guidance to end users on ERP functionality and best practices
Develop and maintain user documentation, procedures (EUP’s), and training materials
Support onboarding of new employees with ERP system training
Encourage user adoption and continuous improvement of system usage
Participate in ERP-related projects including enhancements, integrations, and upgrades
Support testing, validation, and deployment of system changes
Work with IT and external vendors to implement technical solutions
Assist in identifying opportunities for automation and efficiency improvements
Ensure adherence to data governance standards and company policies
Support audits by providing system data and documentation as required
Maintain data integrity across all ERP modules and related systems
Assist in developing and enforcing system controls and best practices