ERP Analyst 1

FEDITC LLC • New Boston, TX

3d • Onsite

About The Position

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services. FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area. This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Requirements

• Experience providing IT help desk or desktop support
• Strong knowledge of Windows 10/11 operating systems
• Familiarity with Active Directory, user account management, and group policies
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
• Experience troubleshooting hardware, software, and connectivity issues
• Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
• Basic understanding of enterprise applications and web-based systems
• Strong problem-solving and customer service skills
• United States Citizenship
• Active Secret DoD Security Clearance

Nice To Haves

• Experience in a DoD or secure environment
• Familiarity with STIGs and cybersecurity best practices
• Basic knowledge of Windows Server administration
• Exposure to application support (not development)
• Experience with remote support tools
• Understanding of software deployment tools (SCCM, Intune, etc.)

Responsibilities

• Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
• Assist users with account management, permissions, and access issues (Active Directory)
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
• Perform basic system administration tasks on Windows Server environments (2016/2019)
• Support printer, peripheral, and network connectivity issues
• Document incidents, service requests, and resolutions using ticketing systems
• Assist with software installations, upgrades, and deployments
• Ensure systems meet STIG compliance requirements and security best practices
• Support secure configurations including certificate management and endpoint security tools
• Assist with data/report access and user support for enterprise systems and dashboards
• Collaborate with database administrators, developers, and system administrators to resolve escalated issues
• Provide on-site and remote support as needed

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment
• Employment decisions are made in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree