ER Unit Secretary

CVRMC•Globe, AZ

About The Position

Under limited supervision, the ER Unit Secretary interacts with all Emergency Department staff and serves as a central communication point for the ED team. The position also assists with the ED’s daily operations as assigned by the Director. The role adheres to the principles, philosophy, Standards of Performance, and mission of Cobre Valley Regional Medical Center in all aspects of job performance. The secretary supports patient care and ED workflows by handling communications, transfer arrangements, documentation, supply tasks, and follow-up on laboratory and radiology services. The working conditions may include exposure to unpleasant sights and smells and infectious diseases.

Requirements

High school diploma or GED equivalent.
Current BLS certification.
Ability to enter data in the patient record as requested.
Preferred: One year of emergency care experience within the last 18 months.
Preferred: CNA or MA license.

Nice To Haves

One year of emergency care experience within the last 18 months.
CNA or MA license.

Responsibilities

Answer phones, coordinate transfers, and page or contact physicians as requested by ED physicians or staff.
Match EMS run sheets to telemetry forms and place them in the pre-hospital coordinator’s box.
Work collaboratively and competently as an integral member of the patient care team.
Assist nursing staff with transfer arrangements; obtain patient signatures on required documents; and ensure transfer paperwork is thorough and complete, including the EMTALA transfer form, chart copies, radiology reports, and associated patient information.
Answer patient call lights, provide comfort care, and inform the primary RN of patient needs.
Stock patient rooms, the medication room (non-pharmacy items), and the departmental supply room daily as time allows.
Order supplies from purchasing and central supply daily as time allows; monitor inventory use and provide feedback to the Director.
Monitor the timeliness of laboratory and radiology services to help expedite patient care.
When laboratory and radiology studies are complete, notify the provider of results and assist with facilitating disposition.
Follow up on delayed results to confirm that the diagnostic test was completed and specimens were drawn and sent; if so, follow up with the laboratory or radiology department to confirm they are in process.