ER Service Head

BluePearl Vet, LLC•Overland Park, KS

23d•Onsite

About The Position

BluePearl Pet Hospital in Overland Park is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team. The ideal candidate will have a DVM from an accredited university and will have completed an internship. In addition, they will have at least three years of ER experience, with previous leadership experience preferred.

Requirements

DVM from an accredited university
Completed an internship
At least three years of ER experience
Previous leadership experience preferred

Responsibilities

Manage the schedule for all ER Clinicians, including PTO requests, depending on location.
Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
Mentor ER Clinicians and new ER/ICU support staff. Oversee ER Clinician case management and guidance as needed on case management decisions.
Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
Assist in the implementation and monitoring of patient safety reporting as it pertains to the emergency department.
Actively contribute to recruiting new Emergency Clinicians. Ensure new hires have been assigned a mentor to support retention and engagement.
Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and working in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues. Assist with performance reviews.
Assist the management team with client and pDVM concerns when necessary.
Work with the management team to oversee capital purchases for the ICU/ER department.