East Valley- Tempe Medical Center, Four Peaks, Florence, Mesa FSED-PRN Float Pool ER Registration

HonorHealth•Phoenix, AZ

18d

About The Position

The ER Registration role admits patients to the hospital by collecting information and deposits, completing forms, obtaining signatures, scanning identification cards and documents, and updating ADT systems. The role ensures patients are registered efficiently and accurately and prioritizes registration during periods of high volume. The position provides courteous, professional service to patients and the public while following HIPAA regulations and HonorHealth confidentiality standards. It gathers demographic, insurance, financial, and medical information; completes admissions documentation; verifies insurance eligibility and coverage; follows payer notification and authorization requirements; and checks medical necessity. The role also collects applicable patient payments, supports accurate patient identification and recordkeeping, works with the multidisciplinary care team to promote patient satisfaction and reimbursement, and assists with department training when needed. This is a PRN float pool position serving East Valley locations: Tempe Medical Center, Four Peaks, Florence, and Mesa FSED.

Requirements

High school diploma or GED.
At least 6 months of experience in a medical office, hospital registration, business, banking, medical insurance office, or customer service.

Nice To Haves

One year of experience at a medical office or another hospital, nursing home, or similar facility.

Responsibilities

Greet patients and the public, provide information courteously and professionally, and follow HIPAA and HonorHealth confidentiality standards.
Address patient questions and concerns empathetically to support a positive patient experience.
Process pre-registered accounts and complete registration and admissions information by obtaining demographic, insurance, financial, and medical information according to revenue cycle criteria.
Obtain required signatures on medical, financial, and compliance documents and prepare supporting paperwork, including patient identification bands, in accordance with Red Rule Policies.
Scan relevant documents into electronic medical and financial records, including identification, insurance cards, advance directives, admission conditions, financial agreements, physician orders or scripts, and other pertinent paperwork.
Follow third-party payer requirements, verify insurance eligibility and coverage, and complete required insurance notifications.
Obtain prior authorization, check medical necessity, follow the appropriate procedures based on results, and keep a supervisor or lead informed about unique situations and problem accounts.
Request and accept payments for account balances upon admission or discharge, including co-payments, deductibles, coinsurance, and prepayments for uninsured or underinsured patients.
Collaborate with the multidisciplinary healthcare team to support patient satisfaction and maximize reimbursement.
Assist with department training when needed.