ER Financial Coordinator, AESC

Ethos Veterinary Health • Parker, CO

4d • $20 - $24 • Onsite

About The Position

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 emergency veterinary hospital offering expertise in seven specialties. As our team continues to grow, we are looking for motivated, positive, and compassionate individuals to join us. We’re seeking a detail-oriented ER Financial Coordinator to ensure accurate invoicing, support payment collection, and guide clients through available payment options. This role also plays a key part in auditing invoices, tracking trends, and supporting the medical team through strong financial oversight. The purpose of the Financial Coordinator is to accurately capture and charge/invoice for goods and services and assist with the collection of payment; including educating clients on payment options (Care Credit, Scratch Pay, Pet Insurance, etc.). The Financial Coordinator uses established accounting practices to consistently account for discounts and write-offs to improve accounting and auditing. The Financial Coordinator audits closed invoices for reporting/education and identifying trends and opportunities. This role is a support function to the medical team.

Requirements

• Excellent time management, managing multiple tasks at one time in a fast-paced environment.
• Highly skilled in accurately completing administrative work.
• Ability to work independently with limited oversight.
• Highly skilled in Customer Service, navigating difficult conversations about payment when clients are experiencing an emotionally challenging circumstance.
• Proficiency with computer, phone, fax, and scanner systems.
• Previous experience handling money: cash and credit card payments.
• Experience with Microsoft Excel and mathematical calculations.
• Ability to maintain composure and professionalism in a medical environment with high stress, critical patients, and death.
• High school diploma or equivalent.
• 1 year of Work Experience in Customer Service, Billing/Invoicing, Booking Keeping, Auditing or a related field.
• Fluent English skills (speaking & reading) are required for the role.

Nice To Haves

• 1 year of work experience in human or veterinary medicine (CSR, Veterinary Assistant, Medical Assistant, Medical Receptionist, Medical Assistant, Coder, etc.)
• Work experience utilizing an Electronic Medical Record
• Work experience in Customer Service
• Fluency in multiple languages

Responsibilities

• Reviews invoices each morning and compares to treatment sheet and medical record; updates invoices to accurately capture services/goods provided.
• Maintains knowledge of hospitalized cases, deposited collected and outstanding balances.
• Calculate current charges vs. deposits, calculate daily balance, communicate financial updates, and collect payments.
• Answer financial questions and assist owners with payment options (Care Credit, Scratch Pay, Pet Insurance)
• Communicate client’s financial concerns to DVM and/or technical team, or lead.
• Finalize invoice prior to discharge and ensure the invoice accurately captures works performed.
• Collect payments and communicate with medical team that payments have been received
• Applies discounts within delegation according to established accounting practices.
• Identifies system opportunities to improve charge capture (billing triggers, bundles, processes, etc.)
• In real time, enters charges for outpatient ER cases on behalf of DVM or staff as directed through “green sheets” or other forms of communications.
• Follows the technician or DVM estimate approval discussion with payment collection in real time with ER clients.
• Performs monthly or weekly financial audits of historical billing
• Creates reports of findings and/or data as requested by AESC Leadership
• Provides coaching and education of audit results and requests
• Assist as needed for accounts receivable and collections
• Financial audit and reporting of Smart Flow, ezyVet and medical records

Benefits

• Health, Dental, and Vision Insurance to keep you and your family covered.
• 401(k) with Matching to help you plan for your future.
• Employee Assistance Program (EAP) for additional personal and professional support.
• Generous paid time off, including: Sick Days, Vacation Days, Bereavement Leave.
• Referral Program to reward you for helping us grow our team.
• Continuous training and growth opportunities.
• Competitive salary and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED