Equipment Shop Manager

SourceLine•New Berlin, WI

6d•Onsite

About The Position

Our client is seeking an experienced Equipment Shop Manager to lead day-to-day shop operations supporting a fleet of forklifts, aerial lifts, and telehandlers. This is a hands-on leadership role for someone who can manage technicians, maintain workflow, and step in on repairs when needed. This position is ideal for someone with a strong mechanical background who is ready to take ownership of shop performance, team development, and operational efficiency.

Requirements

Minimum 7+ years of experience in equipment repair and maintenance
Current or prior leadership or management experience within a shop environment
Strong diagnostic skills across mechanical, hydraulic, and electrical systems
Ability to read and interpret schematics and technical documentation
Comfortable using diagnostic software and computer-based systems
Strong communication and customer service skills, with the ability to effectively support customers over the phone by diagnosing issues and guiding next steps
Advanced diagnostic ability across mechanical, hydraulic, and electrical systems, including troubleshooting remotely when needed
Highly organized with the ability to manage multiple priorities, service needs, and workflow efficiently
Ability to build and maintain strong relationships with vendors and partners nationwide to support parts sourcing and service needs
Ability to lift up to 50 lbs and perform physical job functions
Valid driver's license with a clean driving record
Ability to obtain equipment operation certifications if needed
Must have personal tools required for the role
Ability to pass a background check and drug screening

Nice To Haves

Material handling equipment
High-capacity lifting equipment
Internal combustion and electric-powered units
Electrical systems, hydraulics, engines, and powertrain components

Responsibilities

Lead and manage shop technicians, ensuring productivity, quality, and safety
Diagnose, troubleshoot, and repair complex mechanical, hydraulic, and electrical systems
Oversee preventative maintenance schedules and ensure timely completion
Perform repairs and maintenance as needed alongside the team
Maintain and enforce safety standards and company policies
Manage shop workflow, organization, and cleanliness
Identify parts needs and coordinate ordering to support repairs
Ensure proper use and maintenance of tools and diagnostic equipment
Support customer service efforts through quality and timely equipment readiness
Communicate and collaborate with internal departments as needed
Lead, coach, and mentor the technician team to improve skill level, productivity, and overall performance
Provide hands-on guidance, training, and support to develop technicians across mechanical, hydraulic, and electrical systems
Foster a positive, accountable team environment focused on safety, quality work, and continuous improvement
Set clear expectations and hold team members accountable while supporting their growth and development