Equipment Scheduler

Star Group • Newtown, PA

5d

About The Position

Petro Home Services is seeking an Equipment Scheduler to respond to and follow up on inquiries from customers interested in replacing their home heating and air-conditioning equipment. The role supports customers by arranging appointments for Residential Equipment Specialists to visit their homes and provide free estimates. The scheduler also updates lead information, coordinates calendars, communicates with customers and specialists, and identifies opportunities to recommend additional service contracts.

Requirements

• Prior customer service or scheduling experience.
• Comfort with multitasking in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to collaborate with others.
• Proficient computer skills.

Nice To Haves

• Salesforce or related CRM experience; training is available for the right candidate.
• Bilingual skills.

Responsibilities

• Receive inbound calls and follow up on warm leads and referrals from customers interested in HVAC products.
• Assist new and current customers with scheduling appointments for Residential Equipment Specialists to provide free in-home estimates.
• Enter and update leads and opportunities in Salesforce.
• Manage multiple calendars and resolve scheduling conflicts.
• Maintain communication with current customers and Equipment Specialists.
• Identify opportunities to recommend additional service contracts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed