Program Manager

Behavioral Health Network of Greater St Louis•St. Louis, MO

9d•$60,000 - $65,000•Hybrid

About The Position

The EPICC Program Manager provides leadership, coordination, and day-to-day project oversight to three recovery coaches working for Centerstone (Southeast Missouri Behavioral Health). The position ensures that recovery coaches meet program outcomes by working with the clinical partner, providing guidance and training, coordinating policies and procedures across substance use disorder treatment providers, and mentoring recovery coaches to support fidelity to evidence-based practices. The Program Manager also builds and maintains partnerships with hospital emergency departments, emergency medical service districts, substance use disorder treatment providers, recovery support centers, and homeless service providers. Funded through a four-year Rural Communities Opioid Response Program grant from the U.S. Department of Health and Human Services’ Health Resources and Services Administration, this full-time position supports BHN’s expansion of the EPICC program into St. Francois, Washington, and Iron counties. The role engages healthcare and community partners to strengthen care coordination and advance the goal of reducing opioid-related deaths in Missouri. The position is hybrid, includes BHN’s full benefits package, and is based at the Farmington office, with substantial work in the field and community.

Requirements

Master’s degree in social services, public health, or a closely related field; licensure is preferred.
Demonstrated knowledge and skills in project planning, coordination, and policy development.
At least 5 years of supervisory experience and project coordination.
At least 5 years of experience in intervention programs serving clients with behavioral health needs and socioeconomic vulnerabilities.
Demonstrated ability to collaborate, coordinate, and facilitate in community networks with diverse stakeholders.
Analytical skills and experience using data reports to inform processes and decisions; comfort working with outcomes and metrics.
Strong leadership, organizational, communication, verbal, written, and interpersonal skills; initiative and attention to detail; comfort with public presentations and meeting management.
Strong computer skills, particularly in Microsoft PowerPoint, Word, and Excel.
Excellent customer service sensibility.
Working knowledge of the public behavioral health safety net, service delivery systems, and behavioral health stakeholders in Washington, Iron, and St. Francois counties.
Experience working with Community Mental Health Centers, substance use treatment centers, and the Missouri Department of Mental Health.
Valid driver’s license with no more than two points on the record, and current insurance.
Ability to drive to meetings throughout Washington, Iron, and St. Francois counties, with periodic meetings and trainings in St. Louis.

Nice To Haves

Relevant professional licensure.
Experience working on an externally funded grant initiative, ideally implementing service or intervention grants with an evaluation component, including federal grants such as SAMHSA or HRSA.
Experience working on a multi-agency collaborative initiative.
Strong group training and facilitation skills, preferably including staff support to an oversight committee.
Knowledge of substance use resources and the recovery field.

Responsibilities

Build and maintain partnerships with BHN, hospitals, substance use treatment providers, EMS providers, and community resources to support person-centered care coordination.
Manage program enrollment, confirm that individuals served meet eligibility criteria, and work toward annual enrollment targets.
Conduct outreach and assess eligibility for people referred by hospital and EMS staff.
Maintain frequent contact with hospital staff to receive referrals, troubleshoot challenges, coordinate care, and provide EPICC program clarification and training.
Assist outreach team members in developing recovery-oriented care plans that address behavioral health, medical, and social barriers.
Plan and facilitate weekly Recovery Coach team meetings and ongoing training in project procedures, outreach and engagement techniques, and clinical interventions.
Establish a local Steering Committee and facilitate monthly meetings; establish a Regional Advisory Committee and facilitate its twice-yearly meetings.
Engage people served across care settings, including transitions from hospital to home; conduct outreach and provide case management as needed.
Support the development of new outreach locations in partnership with the clinical partner.
Establish referral pathways among hospitals, EMS, community organizations, and the clinical partner.
Establish and participate in county-wide events to educate the community about substance use needs and program access.
Identify project inefficiencies and collaborate on solutions.
Assist BHN with program evaluation, data analysis and system review, and internal and external reports.
Maintain electronic medical records, compile reports, and complete program documentation promptly.
Prepare quarterly and other grant-required reports in a timely manner.