WILLOW ANALYST - SCH EPIC

South Central Regional Medical Center•Laurel, MS

About The Position

The Epic Willow Analyst is responsible for the design, implementation, optimization, maintenance, and support of the Epic Willow application suite, including Willow Inpatient Pharmacy, Willow Inventory, and related medication management workflows. This position partners with pharmacy leadership, clinicians, operational stakeholders, and IT teams to support safe, efficient, and compliant medication-use processes throughout the organization.

Requirements

Bachelor's degree in Information Technology, Healthcare Informatics, Pharmacy, Healthcare Administration, or related field, or equivalent combination of education and experience.
Strong analytical, problem-solving, and workflow analysis skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Knowledge of medication management workflows and healthcare operations.

Nice To Haves

Epic Willow Inpatient certification and/or Epic Willow Inventory certification.
Pharmacist, Pharmacy Technician, Pharmacy Informatics, or healthcare IT experience.
Two or more years of experience supporting Epic or other electronic health record systems.
Experience with hospital pharmacy operations, inventory management, formulary management, medication dispensing, and medication administration workflows.
Experience participating in EHR implementation or optimization projects.
Familiarity with medication safety standards and regulatory requirements.
Experience with Epic tools including Hyperspace, Reporting Workbench, Radar, Sherlock, and Cogito.

Responsibilities

Design, build, configure, test, and maintain Epic Willow functionality, including medication records, order verification workflows, dispensing workflows, medication administration support, pharmacy inventory management, formularies, medication warnings and alerts, automated dispensing cabinet integrations, and pharmacy work queues.
Analyze pharmacy and medication management workflows and translate operational requirements into Epic configurations.
Develop and maintain medication-related clinical decision support tools, rules, alerts, and best practice advisories.
Support medication charging and revenue integrity initiatives related to pharmacy operations.
Configure and maintain interfaces between Epic Willow and third-party pharmacy systems.
Participate in application upgrades, enhancement releases, and new functionality implementations.
Identify opportunities for optimization and workflow improvement across inpatient and ambulatory pharmacy services.
Provide Tier II and Tier III application support for Epic Willow users.
Investigate and resolve issues related to medication ordering, verification, dispensing, inventory, and administration workflows.
Utilize Epic troubleshooting tools and logging utilities to resolve application issues.
Coordinate with Epic Technical Services and vendors regarding issue resolution and enhancements.
Participate in on-call support rotations as required.
Collaborate with pharmacists, pharmacy technicians, nursing leadership, providers, and operational stakeholders.
Participate in governance committees, optimization initiatives, and project teams.
Develop and execute test scripts for new build, enhancements, regulatory updates, upgrade testing, and integrated workflow testing.
Maintain application documentation, workflow diagrams, testing results, change records, and standard operating procedures.
Provide go-live support, end-user onboarding, and workflow education.
Participate in department rounding and operational engagement activities to identify process improvement opportunities.