Epic Training & Support Specialist - Vytal Health Partners (VHP) - North Central Ohio Region

Vytalize Health

20d•$27 - $29

About The Position

Vytal Health Partners (VHP) is seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. The specialist provides frontline support and training to end users and works closely with analyst and build teams to relay real-world feedback. VHP is a growing organization affiliated with Vytalize Health that helps independent physicians offload administrative work so they can focus on patients. The organization is in a growth stage.

Requirements

Associate degree, Medical Assistant certification, or equivalent experience.
At least 3 years of experience using Epic as an end user.
Experience providing Epic application support or training in a healthcare environment.
Strong understanding of clinical or operational workflows.
Excellent communication and presentation skills.
Ability to work independently in a fast-paced, customer-facing environment.

Nice To Haves

Experience supporting Epic go-lives or large optimization efforts.
Formal or informal training or instructional experience.

Responsibilities

Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives.
Deliver end-user training and workflow education for Epic applications.
Share feedback on workflow challenges observed during support and training sessions.
Serve as a subject-matter resource for assigned Epic functionality.
Assist with workflow testing, training environments, and end-user simulations.
Troubleshoot moderately complex issues and determine appropriate resolution or escalation.
Create and maintain training materials and support documentation.
Support application upgrades and adoption of new functionality.