Epic Technical Manager

Network Health WI•Menasha, WI

6d•Hybrid

About The Position

The Epic Technical Manager serves as the technical lead for the Epic system, managing Epic system upgrades and testing efforts. The role collaborates with leadership, Epic analysts, and operational business areas to optimize the Epic system and its features. It also coordinates production and non-production hardware and software support for the Epic infrastructure. Candidates must reside in Wisconsin. The position may be performed from a home office with reliable internet, from the Brookfield or Menasha office, or through a combination of office and home in a hybrid workplace model. This is a 1.0 FTE role, 40 hours per week, typically 8 a.m. to 5 p.m. Monday through Friday, with an on-call rotation that includes nights, weekends, and holidays.

Requirements

Minimum of 3 years’ experience in development, systems design, technical analyst work, or a similar discipline.
At least 1 year of relevant Epic experience.
Healthcare or health insurance background required.
Current certification in appropriate modules, as required; examples include Data Courier Administrator. Required certifications must be obtained within an agreed-upon timeline after hire.

Nice To Haves

Bachelor’s degree in computer science, information systems, or a related discipline preferred; relevant experience may be considered instead of a degree.

Responsibilities

Direct and manage application and integrated testing efforts and system upgrades.
Configure and support interfaces used to migrate application build between environments using the Data Courier application.
Define and implement the change control process and coordinate key Epic environment activities, including updates, upgrades, and build migration.
Track update and patch levels for each production and non-production environment.
Coordinate and prepare for successful testing of system changes before live deployment.
Prepare and update business specifications, process flow diagrams, and technical documentation.
Define and coordinate testing procedures and develop test cases to support the overall quality assurance process.
Ensure technical requirements and tasks are understood, clearly communicated, and executed on time.
Act as a liaison between the technical team and application team.
Coordinate production and non-production hardware and software support for the Epic infrastructure.
Lead infrastructure capacity planning and monitoring activities.
Organize and complete projects and tasks on time according to prioritization.
Respond promptly to business needs as defined by the business owner.
Thoroughly review Foundation Build and operationally requested content and workflows for the application.