Epic Manager - Remote
About The Position
Optum Insight is improving the flow of health data and information to create a more connected healthcare system. The Epic Manager serves as a liaison between end users and acts as a primary advisor and mentor to direct reports and other information management resources while building the Epic application team in assigned modules. The role helps foster a culture of diversity and inclusion within a growing service line. The successful candidate is self-motivated and has exceptional communication and interpersonal skills, with the ability to work effectively in team environments. This position is remote from anywhere in the U.S., except hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. The manager supervises Epic application design, development, and maintenance; leads medium- to large-scale Epic projects; supports end users and application incidents, including 24/7 on-call coverage as required; and guides teams in using enterprise-approved AI tools to streamline workflows and improve operations. Remote employees must comply with UnitedHealth Group’s Telecommuter Policy.
Requirements
- Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges.
- Current Epic certification in at least one of the following applications: ClinDoc, Orders, Beaker CP, and/or Beaker AP.
- At least 7 years of combined experience across healthcare and/or IT domains, including at least 5 years working with Epic configuration.
- At least 2 years of resource management and/or large-scale project management experience.
- Experience using enterprise AI tools or automated technology solutions to streamline IT operations or workflow processes.
Nice To Haves
- Master's degree in Business Administration, Health Administration, Data Science, or Healthcare.
- Certification in Service Management, Project Management, or Business Analysis.
- Additional certifications beyond the required certifications, including Cupid, Radiant, Optime, or Anesthesia.
- Experience configuring and supporting lab workflows across lab areas, including orders, specimen collection, reference testing, resulting, result components, results routing, Data Innovations, pathology specimen configuration, order sets, procedure workflows, case/log configuration, protocols, and discharge workflows.
- Familiarity with AI-driven analytics, predictive insights, or workflow automations within EHR platforms.
Responsibilities
- Supervise Epic application design, development, and maintenance activities within assigned areas.
- Collaborate with end users to design Epic Clinical Ancillary workflows and recommend corrective adjustments or enhancements.
- Determine staffing requirements, conduct resource capacity planning, and supervise direct reports to ensure effective and efficient team performance.
- Serve as a mentor, resource, and primary advisor for direct reports.
- Provide technical and clinical workflow guidance, including application configuration; review and analyze system needs and develop customer recommendations.
- Lead design, build, and testing phases of medium- to large-scale Epic projects, including upgrades, new module implementations, and optimization initiatives.
- Support application incidents reported through the help desk, including 24/7 on-call coverage as required.
- Manage detailed analysis of workflows, data collection, report details, and other technical issues related to Epic software.
- Work with department representatives to analyze needs and translate them into system design.
- Help translate business requirements into functional specifications; manage specification changes; prioritize, coordinate, and implement system updates and requested changes; review and test releases; and troubleshoot end-user problems and questions.
- Develop and manage relationships with end-user communities, customers, and business partners.
- Facilitate stakeholder communication from initial requirements through final implementation.
- Use enterprise-approved AI tools and technologies to streamline workflows, automate tasks, and drive continuous operational improvements.
- Guide and enable team members to adopt AI solutions for application configuration, troubleshooting, and clinical workflow support.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- Development opportunities for other roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
