Epic System Application Analyst

San Francisco Community Health Center•San Francisco, CA

1d•Hybrid

About The Position

The Epic System Application [ESA] Analyst is a visible role in enhancing the highest quality of care delivery through effective use of technology. The ESA performs the implementation, maintenance and optimization of SFCHC’s Epic electronic health record systems. The ESA ensures that Epic EHR is fully functioning, secured and up to date at all times to meet the needs of the clinical providers, patient management, revenue management and other end-users improving patient care and services. The ESA reports to the Director of Revenue Operations and Informatics and works collaboratively with API-SFCHC network technicians on the day-to-day basis. This role serves as liaison between the network technician and Epic end-users.

Requirements

A bachelor’s degree in computer science, Health Informatics or similar discipline is required
Relevant 2-3 years’ experience in information technology and electronic health records
Highly proficient in EHR software and applications, health information
Ability to work with diverse populations – LGBT communities, refugees/immigrants, people experiencing homelessness, and multiply-diagnosed populations (those with substance use and/or mental health issues).
You must commit to working on-site at least 3 days a week and may involve visits to other facilities
Resolves service issues/requests in aa timely and respectful manner, 2-3 hours maximum
Excellent verbal, interpersonal, group communications skills and highly organized

Nice To Haves

Certification in EHR systems, preferably Epic is a big plus

Responsibilities

Configure and customize EHR applications to improve workflows enhancing end user experience
Builds and develops workflows, reports and templates
Test and calibrates Epic system functionalities
Create and maintain Epic user profiles ensuring appropriate level of access and security
Provide training support to end-users, navigating Epic EHR effectively through diligent on-boarding, training and workshops
Identify system requirements, troubleshooting issues and implement solutions in consultation with API-SFCHC Network Support technicians and the Director of Clinic Revenue Operations & Informatics
Adhere to the security and integrity of patient health information ensuring that patient information is protected, confined and secured
Manage Epic EHR systems and ensuring compliance HRSA-BPHC and California DHCS regulations
Periodically analyze system performance and end-user feedback
Recommend upgrades and enhancements to EHR system keeping it efficient, sound and user-friendly
Investigate and troubleshoot reported problems, identifying root causes and implementing solutions.
Create and update documentation related to processes and troubleshooting procedures.