Epic Application Analyst (Beaker)

Memorial Hermann Health System•West, TX

About The Position

The Epic Application Analyst at Memorial Hermann is responsible for advancing the functionality and operational efficiency of Information Systems through expertise in Epic Applications. This role involves basic to intermediate analysis, design, configuration, and implementation, ensuring technology integration into effective workflow and process design, and maintaining operational efficiency of assigned Epic applications and integrated technology. The analyst provides ongoing analysis, consultation, problem-solving, collaboration, and application support to users, and contributes to project work and system training. Specifically, the Epic Application Analyst – Beaker is a junior-level role focused on supporting laboratory operations by building, maintaining, and optimizing Epic Beaker and related systems. This position requires partnering with clinical and technical teams to manage lab workflows, troubleshoot issues, and ensure accurate delivery of lab results across multiple applications in a complex healthcare environment. The role typically reports to an ISD manager or above.

Requirements

Epic BEAKER Certification is required
Two (2) years of equivalent experience in related areas such as healthcare, education, or technology required
Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools and methodologies
Good analytical skills and technical aptitude
Good planning and organizational skills
Good communication, collaboration and customer service skills

Nice To Haves

Associates degree
Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation preferred
Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
Previous Epic or other Health Information Systems experience desired
Experience supporting laboratory operations and workflows
Familiarity with Epic Beaker or other EHR systems
Strong analytical and problem-solving skills
Ability to troubleshoot integrated and third-party systems
Effective communication with clinical and technical teams
Strong organizational and time management skills in a fast-paced environment

Responsibilities

Translates customer requests into Epic and other software application solution specifications
Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems
Maintains detailed technical knowledge of assigned applications
Assists customers with optimizing their use of Epic applications
Participates in after-hours application support via rotating on call schedule
With moderate supervision, sets priorities, understands Epic and other integrated applications, answers technical questions and performance all assigned task
Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate
Develops options and recommendations
Provides training, support, and problem resolution to customers
Thinks, plans, leads and acts appropriately in tactical settings
Demonstrates strong communication and interpersonal relationship skills
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
Other duties as assigned