Epic Revenue Cycle Automation Consultant I

Baylor Scott & White Health•Remote, TX

11h

About The Position

The Epic Revenue Cycle Automation Consultant I supports implementation and ongoing improvement of automation in BSWH Revenue Cycle workflows. Working closely with an Epic Revenue Cycle Automation Consultant II, this role helps execute strategies and workplans to implement automation or integrate vendor automation solutions with Epic Revenue Cycle workflows, with an emphasis on cost savings and workflow efficiency. The Consultant I leads small- to medium-sized projects and supports Consultant II and senior team members on larger strategic initiatives, developing experience to manage a broader portfolio over time. The role includes assessing solution capabilities, identifying cost-saving opportunities, managing project plans and deliverables, documenting workflows and requirements, monitoring performance, supporting change management and system deployment, coordinating vendor resources, escalating issues, and building productive relationships with internal, Epic, and vendor stakeholders.

Requirements

At least 2 years of experience in revenue cycle operations, revenue cycle improvement, or a related healthcare setting is listed under Key Success Factors.
The Qualifications section specifies 3 years of experience.
Project management experience, formal or informal, with communication, mathematical, organizational, and implementation skills, including the ability to manage multiple small- to medium-sized projects.
Working knowledge of front-, middle-, and back-end revenue cycle operations.
Bachelor’s degree or 4 years of work experience above the minimum qualification.
Eagerness to learn, take direction from senior team members, and grow toward leading larger strategic initiatives.

Nice To Haves

Healthcare consulting experience is a plus but not required.
Epic experience is helpful; Epic certifications are not required.

Responsibilities

Gather information about Epic and vendor revenue cycle solution capabilities, document findings, and summarize options for review.
Gather data and document workflows to help identify cost-saving opportunities across front-, middle-, and back-end revenue cycle teams; support prioritization based on ROI.
Develop and maintain project plans, build and testing plans, training and communication plans, action plans, and status reports for assigned small- to medium-sized projects; contribute to these deliverables for larger initiatives.
Partner with internal and external teams to track project tasks, timelines, issues, and risks.
Document current-state and future-state workflows and requirements for automated revenue cycle process design or redesign.
Monitor project and solution performance metrics, dashboards, and vendor performance scorecards; flag trends and variances for review.
Assist with developing reports, dashboards, and performance indicators in collaboration with the Consultant II and analytics teams.
Communicate performance issues and risks that may affect revenue cycle operations and support remediation action plans.
Prepare project status and performance reports and help compile updates for revenue cycle leadership.
Draft improvement communications for impacted revenue cycle teams, leaders, and other BSWH stakeholders.
Support development of training tools and materials with training teams and vendors.
Partner with IS project managers, process owners, application analysts, Epic analysts, and vendors to support system build, testing including user acceptance testing, and deployment in compliance with change control procedures.
Support management of vendor agreements, resources, timelines, and deliverables against contract goals and objectives.
Escalate issues, risks, decisions, and approval needs to the Consultant II, revenue cycle leaders, and vendor leaders as appropriate.
Build productive relationships with BSWH, Epic, and vendor stakeholders on assigned projects.
Understand internal stakeholders’ strategic goals and help ensure they realize value from the revenue cycle cost optimization team.